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The speed and proliferation of product combined with the increase in competition for new and existing customers is rapidly changing the digital landscape of Property & Casualty Insurance.
For the foreseeable future, interest rates are going to create significant pressure on the profitability of Life & Annuity carriers. Responding to these pressures requires quickly adapting new digital methods and technologies for accelerated underwriting, product introductions and customer acquisition.
Significant growth is forecasted for the management and underwriting of carrier programs to quickly, effectively and profitably deliver products to customers. The cornerstone of this shift is the MGA, MGU and Wholesale companies. Customers require the streamlined buying and services experience that only a comprehensive digital platform can provide.
Extensive industry expertise with venerable, heavyweight insurance executive and practice leader.
Trusted, go-to implementer of the Salesforce Industries Insurance Solution.
Proven track record in delivering Salesforce & Salesforce Industries into complex insurance environments including SMBs and major Fortune 500 companies.
Agile, boutique, mid-sized firm with the expertise and capabilities of a large integrator.
The advance low-code Salesforce Industries solution enables the introduction of transaction processing (Quote/Bind) earlier in the distribution chain, significantly increasing success.
Analytics and data is incorporated into the underwriting process to ensure decisions are based on proven automated models and human interaction.
Effective coverage and strategic positioning for the continued revolution in emerging risk marketplaces, driven by the explosion of the IoT and Gig economy.
A single platform to capture and transact while servicing customers in a unified manner that allows alignment across the distribution systems and market.
“I drive revenue and clients to the business. I work with multiple parties to make sure that the right insurance solutions match the clients and agents needs. I make sure that the insurance carriers that are being chosen, provide exceptional products and coverages. I require interaction with all parties to place complex risk.”
“I am where the rubber meets the road. My decisions each day affect prospects, customers and our company. So, a lot is riding on making sure I get these decisions right. To do that, I need to be able to focus on the risks that really require my expertise and allow the advance technology to handle the low-risk decisions without intervention. When I am involved, I need to have access to all the parties involved, all the information required and the specialized exceptions that each product or carrier will have, to ensure risks are properly covered for the right rate. Any deviations I make must be able to withstand the regulatory environment we work within.”
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“The three things we can all count on in life is death, taxes and claims. I am so glad to be able to help people get back on track with their lives by resolving their claims in an efficient and effective manner. This means that I have to have access to all the customer and policy data to ensure the claim is covered. Then I have to be able to pull the various claim information together into one platform that helps me focus on the claims when there is a change in status or information. Finally, I have to be able to resolve the claim with proven historical information and advanced analytics that can help claimants understand the resolution that allows them to get back on their feet quickly.”
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Donn is a multidimensional business executive and trusted advisor to senior executives in the insurance industry, with 30 years of deep experience. Donn has always placed great importance in maintaining lasting partnerships with clients based on honesty, mutual respect and a relentless commitment to helping them overcome organizational / industry challenges. Donn has successfully led organizations through numerous transformations leveraging his ability to:
Kishan is an accomplished, results-driven, techno-functional leader. He has 15 years of diverse IT experience in insurance, finance & health industries. He is a member of Salesforce Industries Industry Partners Masters Program and has achieved the Salesforce Industries Customer Endorsement Badge for the insurance industry. Kishan has successfully delivered Salesforce and Salesforce Industries solutions into complex insurance environments with his:
Technology Builds A New Bridge Between MGAs and P&C Carriers explores how technology innovation is helping carriers to reduce their expense ratios, why such technology is allowing MGAs to leverage their core strengths, and where the smart money sees double digit ROI.
What does customer service mean today? It means being proactive and reaching out to the customer. It means making it easy for the customer to do business with you. The insurance industry has not been a leader in adopting this kind of customer outreach platform. In fact, the industry has been a laggard. But that’s changing quickly, as more insurance-specific digital platforms become available and technology solutions providers guide insurance carriers along their digital pathway.
In this episode, we examine both the theory and the application of a digital roadmap for insurance carriers so they can put their customers first. Our guests include Donn Vucovich, Gerent’s Insurance practice lead and Robert Rudy, an industry veteran with hands-on experience in digital implementation and founder of Paradox Advisors, a company that offers technology guidance to the insurance industry.
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