Business Analyst

Role Overview

Gerent is on the lookout for talented Salesforce Business Analysts.You will be part of a team responsible for delivering enterprise cloud technology solutions to delight our clients and improve their quality of life at work. 


Our Salesforce Business Analysts are responsible for supporting requirements gathering, business process mapping, QA testing and end user testing. They may also be required to complete some basic Salesforce configuration and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects, Technical Architects and Integration Architects as the Client Champion to advocate for solution elements that meet and exceed the clients expectations and underlying skills. You are a valuable asset to the team throughout the process of design, development, and deployment of large-scale enterprise solutions all while learning and growing your skill set.


The Business Analyst will have the opportunity to grow into a Solution Architect or Solution Consultant role with increased responsibility and experience. Gerent pays for all the examination vouchers for any Salesforce certifications and ensures you have the time to prepare and pass the certification exams. 


What you’ll do: 


Work with clients and end users to gather, understand, and visualize their current business processes and priorities

  • Translate these priorities and processes into well defined business requirements
  • Develop user stories and future state to-be process flows to support the design, and development, and communication of Salesforce solutions for our clients
  • Work collaboratively with team members to aid in designing a solution that will meet a client’s business requirements and fulfill user stories
  • Complete the configuration for user stories within Salesforce, AppExchange products
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
  • Complete Trailheads and Salesforce Certification on the following:
  • Sales Cloud
  • Service Cloud
  • Field Service
  • Experience Cloud
  • Industry Cloud
  • OmniStudio Consultant


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What we’re looking for:


Experience


  • Experience using Salesforce to develop client or business solutions
  • Experience soliciting, gathering, and analyzing user input and requirements
  • Experience documenting user stories and creating future state business process flow diagrams
  • Experience collaborating with business stakeholders
  • Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
  • Experience working on iterative projects in an Agile environment
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
  • Ability to assist in developing test scenarios and test cases for the user stories
  • Ability to assist with the test execution and test sign-off for the solution built
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient in Microsoft Word, Excel, PowerPoint


Technical competencies:


  • Experience leveraging and configuring AppExchange products to develop a solution
  • Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
  • Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Community) 
  • Facilitation skills


Soft skills:

  • People leadership — BAs must have demonstrated leadership skills.
  • Teamwork — BAsmust collaborate effectively with technical and non-technical team members during projects.  
  • Client focus — BAs must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.  
  • Accountability — BAs must be willing to take ownership of and responsibility for their assigned projects.
  • Communication and presentation skills — BAs must present complex information to both technical and non-technical audiences. 
  • Innovation, creativity, and problem-solving — BAs should be willing to think outside the box when confronting project challenges. 


Leadership Qualities:

  • Must have a strong commitment to living in service to others
  • Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times 
  • Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies


What we can offer you:


  • Competitive salary
  • Full-time WFH
  • Unlimited PTO
  • Paid major holidays
  • Healthcare, dental, vision coverage
  • 401k 

Don’t wait; start growing your career with Gerent today!


At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.  


The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services. 


Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. 


We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. 


Why work with Gerent?


  • Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.


  • Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.


  • Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. 


  • Embracing our differences. 

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.


  • We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.


  • Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.


  • Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.


  • Doing the right thing.

We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. 


We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today! 


Apply Now