Change Management Lead

Role Overview

Gerent is on the lookout for a Change Management Leader who can help our fast-expanding team empower enterprise clients through a digital transformation leveraging Salesforce as well as drive change activities for our own transformation. Ideal candidates will have a framework of tools and processes to guide our customers in an advisory level as well as build a team to help our customers execute the change as a service offering. They will support a variety of projects working closely with Industry Delivery Excellence Leaders, Project Managers, Training team members and Business Analysts  to ensure that every solution provides top value to Gerent’s customers with adoption as a paramount measure of success. Internally they will work with our Executive leadership team to define and facilitate the execution of internal change efforts.



*We are looking for Change Leaders with various degrees of experience at this time. Actual responsibilities and qualifications may vary slightly based on the level at which a candidate is hired. 


What you’ll do: 


  • Apply a structured methodology and lead change management activities
  • Apply change management process and tools to create a strategy to support adoption of the changes required by a customer project or internal initiative
  • Support the design, development, delivery and management of communications
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Identify and recommend areas of change and develop an organization change management plan based on a situational awareness of the details of the change and the groups being impacted by the change
  • Provide input, document requirements and support the design and delivery of training programs
  • Develop a set of actionable and targeted change management plans including communication plans, sponsor support plans, coaching plans, and resistance management plans.

Where applicable you will: 

  • Complete change management assessments
  • Identify potential people-side risks and anticipated points of resistance, and identify specific actions to mitigate or address the concern
  • Consult and coach project teams
  • Support and engage senior leadership
  • Coach managers where necessary
  • Support organizational design and definition of roles and responsibilities
  • Integrate change management activities into a project plan
  • Evaluate and ensure user readiness
  • Manage stakeholders
  • Track and report issues
  • Define and measure success metrics and monitor change progress
  • Support change management at the organizational level


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What we’re looking for:


Education

  • University degree or college diploma in Business Administration, Cognitive Science, Communication and/or Project Management (or equivalent experience) preferred.
  • Change management practitioner (CMP), Prosci or equivalent certification would be an asset
  • Salesforce certifications: Admin, <do we want to add any other as preferred?>

Experience

  • 8+ years of experience leading enterprise-wide change and communications for complex organizational transformational strategies and plans
  • 3 + years consulting experience, preferred
  • CRM consulting experience, preferred


Technical competencies:

  • Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)
  • Familiarity with Waterfall and/or Agile methodologies


Soft skills:

  • People leadership — Experience managing stakeholder relationships and influence senior executives across an organization.
  • Teamwork — Must collaborate effectively with technical and non-technical team members during projects.  Ability to problem-solve and manage conflict.
  • Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.  
  • Accountability — Must be willing to take ownership of and responsibility for their customers project success.
  • Communication and Organizational skills — Excellent communication, interpersonal and organizational skills
  • Innovation, creativity, and problem-solving —  Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. 
  • Creativity - Must be able to research and/or create methods of engaging people to drive change.


Leadership Qualities:

  • Must have a strong commitment to living in service to others
  • Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times 
  • Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies


What we can offer you:


  • Competitive salary
  • Full-time WFH
  • Unlimited PTO
  • Paid major holidays
  • Healthcare, dental, vision coverage
  • 401k 

Don’t wait; start growing your career with Gerent today!


At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.  


The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services. 


Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. 


We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. 


Why work with Gerent?


  • Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.


  • Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.


  • Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. 


  • Embracing our differences. 

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.


  • We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.


  • Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.


  • Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.


  • Doing the right thing.

We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. 


We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today! 

 


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