Gerent is on the lookout for a Customer Success Leader who can help our fast-expanding team empower enterprise clients through a digital transformation leveraging Salesforce as well as drive change activities for our own transformation. Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive return on investment from our service. As such, we need a senior executive to own and drive success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
*We are looking for Customer Success Leaders with various degrees of experience at this time. Actual responsibilities and qualifications may vary slightly based on the level at which a candidate is hired.
What you’ll do:
What we’re looking for:
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At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.
The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services.
Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors.
We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us.
Why work with Gerent?
We put our people first because we know the way we treat our employees is the way they’ll treat our customers.
Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.
Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families.
Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.
We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.
We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.
When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.
We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small.
We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today!