Healthcare Solutions Senior Director

Role Overview

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Gerent is on the lookout for an Industry Solutions Leader* in Healthcare & Life Sciences who can help our fast-expanding Healthcare & Life Sciences team empower enterprise clients through a digital transformation leveraging Salesforce. Solution Areas are what we want to be known for in the market; they are the areas on which our clients most frequently seek our guidance during their digital transformation journey. Within our Solution Areas, we have core Offerings, which are the solutions we deliver to our clients. By specializing in and formalizing these select Offerings, we can deepen our relationships with our clients across their entire business and compete in new areas, helping us to grow our market share.


As a Senior Director, Industry Solutions, you will be responsible for the overall strategy, performance and growth of the Healthcare & Life Sciences Offering for Gerent. You will report to the SVP of Healthcare & Life Sciences, and work with the Senior Leadership Team for Healthcare & Life Sciences. You will partner closely with the Area Offering Leaders for Salesforce Healthcare & Life Sciences, and the Area Leads to implement offering strategy, drive sales and delivery, identify investment opportunities, grow talent, and be ultimately responsible for achieving the results for Salesforce Healthcare & Life Sciences. In the role, you will also focus on driving the offering every day; serving as the “face” of the offering internally and externally for Gerent, manage offering related capability and capacity, and own national relationships with offering alliance partners and Salesforce. You will lead the transformation of Salesforce Healthcare & Life Sciences for Industry Clouds, developing Industry Business Solutions with Salesforce, that address specific client business problems for Healthcare & Life Sciences Industry, and align with Salesforce Industry Clouds.


In this role, you will manage full-spectrum, cross-offering, and cross Solution Area solutions sales and delivery for clients. You will partner with Gerent Delivery Services on resourcing and skill needs to maintain effective business operations and project outcomes, to prepare our organization for market changes.


*We are looking for Industry leaders with various degrees of experience at this time. Actual responsibilities and qualifications may vary slightly based on the level at which a candidate is hired. 


What you’ll do: 


  • Work closely with the Area Offering Leaders for Gerent Healthcare & Life Sciences to develop, communicate and execute the strategy for the Salesforce Healthcare & Life Sciences offering
  • Deal estimation,  pursuit, review and approval
  • Effectively position offering and cross-Solution Area offerings within the sales channels
  • Develop strong, effective relationships with Gerent Salesforce Healthcare & Life Sciences
  • Provide leadership for the Salesforce Healthcare & Life Sciences team within the Center of Excellence (CoE) on offering and asset development

What we’re looking for:


You revel in success, with a leadership track record in developing and growing long term, high value client relationships. You’re adept at communications, especially with influencing and negotiation capabilities that help you establish and grow solutions with key clients. Internally, you enjoy leading the development, production, and promotion of industry aligned solution offerings that leverage the power of Data to solve our clients industry business problems, in addition to a core fundamental expertise in defining strategy, designing, developing, implementing, managing, modernizing and migrating, and data platforms, for Enterprise clients. You are a subject matter expert in Salesforce Healthcare & Life Sciences and recognized within Gerent, Salesforce, and externally


Education

  • Bachelor’s degree in Business Administration and/or Information Technology (or equivalent experience) preferred.
  • Salesforce certifications: Admin, Health Cloud Accreditation preferred


Experience

  • 12+ years of enterprise consulting and implementation experience
  • 5+ years of CRM consulting experience
  • Personal experience and expertise in developing, selling and delivering industry focused solutions in general, and preferably, strong affinity for at least one core industry
  • Personal experience in developing Enterprise Data Strategies for client, implementing the strategy, and ultimately helping client realize the value that was committed
  • Experience with sales principles and practices, including business development, marketing, and complex channel management
  • Experience delivering solutions for client organizations through complex solutions / projects with heavy client interaction
  • Strong consulting / project-based background, including assessing and managing the opportunity and risk associated with large scale, complex projects.

Technical competencies:


  • Deep applicable technical understanding of Healthcare & Life Sciences, ideally, specializing in the Salesforce platform.
  • Hands-on experience with Salesforce Health Cloud Architecture, Data Engineering, Data Integration and Data Management (including data governance/security and data quality).


Soft skills:

  • People leadership — Must have demonstrated leadership skills in developing and growing long term, high value client relationships
  • Teamwork Ability to effectively team with peers in a large, matrixed organizations, including significant experience with off-shore teams and delivery
  • Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.  
  • Accountability — Must be willing to take ownership of and responsibility for clients success
  • Communication and presentation skills — Must present complex information to both technical and non-technical audiences. 
  • Innovation, creativity, and problem-solving —  Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. 
  • Strategy - Must be able to lay out a strategy or roadmap for clients onboarding or amidst a digital transformation anchored in Healthcare & Life Sciences use cases


Leadership Qualities:

  • Must have a strong commitment to living in service to others
  • Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times 
  • Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies


What we can offer you:


  • Competitive salary
  • Full-time WFH
  • Unlimited PTO
  • Paid major holidays
  • Healthcare, dental, vision coverage
  • 401k 

Don’t wait; start growing your career with Gerent today!


At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.  


The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services. 


Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. 


We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. 


Why work with Gerent?


  • Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.


  • Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.


  • Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. 


  • Embracing our differences. 

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.


  • We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.


  • Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.


  • Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.


  • Doing the right thing.

We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. 


We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today! 



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