HLS Director of Delivery

Role Overview

Gerent is on the lookout for a Director of Delivery who can help our fast-expanding Delivery team to empower enterprise HLS clients through a digital transformation leveraging Salesforce. As a Director of Delivery, you will be responsible for the overall strategy, performance and growth of the Delivery team and Offerings for Gerent. You will report to the SVP of Delivery with a dotted line to the SVP of HLS, and work with delivery team members. In the role, you will also focus on driving the delivery every day; serving as the face of delivery both internally and externally for Gerent, manage capability and capacity, and own relationships with  customers and Salesforce.


*We are looking for Delivery Leaders with various degrees of experience at this time. Actual responsibilities and qualifications may vary slightly based on the level at which a candidate is hired. 


What you’ll do: 

  • Will be assigned a portfolio of HLS projects where the delivery directors will be the accountable and responsible for quality of delivery
  • Designated to be the first line of escalation on delivery issues and will be responsible to work with the project managers on issue resolution and risk mitigation
  • Act as the customer success manager for the assigned portfolio of the projects and work with the SVP of delivery on account planning and account expansion opportunities
  • Manage multiple project implementations. Assist with the planning, tracking, documentation and status updates for the projects. 
  • Provide weekly status updates to the leadership team on the portfolio of the projects; Develop the status reporting tools and standardize on the delivery process working closely with the PM COE leader
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills. 
  • Coach and mentor consultants in  requirements gathering and assist with the creation of project deliverables, as needed. 
  • Define and Manage the stage gate reviews during the projects to meet the compliance standards that are established.

  • Responsible for managing the programs as outlined in the SOW and mitigating the risk. In the case of any deviations from the original SOW, PMs are responsible for working with the delivery leadership to raise the appropriate Change Orders. Delivery Directors act as the escalation points to any delivery issues that may arise

  • Adopt and adhere to a standardized development lifecycle methodology for all projects.

  • Direct end to end implementation planning including project management, issue management, communication and change management. 

  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.

  • Work well with customers, internal technology and product teams to articulate issues and communicate effectively 

  • Manage and mentor business and technical resources and assist in building delivery methods, tools and templates

Where applicable you will: 

  • Experience implementing multiple Small, Medium and Enterprise scale Salesforce solutions 
  • Multiple Salesforce.com Certifications (Admin, Consultant, Developer, Architect) 
  • Demonstrated leadership skills, with direct responsibility for managing project managers, technical and non-technical resources, budget and schedule. 

  • Demonstrated HLS Project/Program management skills with teams of varying size. 

  • Demonstrated history of delivering high quality results on schedule and within budget. 
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written. 

  • Ability to weigh business and technical requirements to produce project plans and estimates. 
  • Extensive external consulting experience, including CRM consulting; and hands-on experience with Salesforce. 

  • Ability to manage and mentor business and technical resources
  • Ability to work effectively in a fast paced, high energy, team-oriented environment. 
  • Ability to multi-task and perform effectively under pressure. 
  • PMP Certification highly preferred

Gerent is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.


By submitting your information, you confirm that you agree to the storing and processing of your personal data by Gerent as described in the Privacy Statement.

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What we’re looking for:

Education

  • University degree or college diploma in Business Administration and/or Project Management (or equivalent experience) preferred.
  • Salesforce certifications: Admin

Experience

  • 8+ years of experience leading enterprise-wide  transformation programs
  • 5 + years consulting experience, preferred
  • CRM consulting experience, preferred


Technical competencies:

  • Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)
  • Familiarity with Waterfall and/or Agile methodologies


Soft skills:

  • People leadership — Experience managing stakeholder relationships and influence senior executives across an organization.
  • Teamwork — Must collaborate effectively with technical and non-technical team members during projects.  Ability to problem-solve and manage conflict.
  • Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.  
  • Accountability — Must be willing to take ownership of and responsibility for their customers project success.
  • Communication and Organizational skills — Excellent communication, interpersonal and organizational skills
  • Innovation, creativity, and problem-solving —  Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. 
  • Creativity - Must be able to research and/or create methods of engaging people to drive change.


Leadership Qualities:

  • Must have a strong commitment to living in service to others
  • Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times 
  • Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies


What we can offer you:


  • Competitive salary
  • Full-time WFH
  • Unlimited PTO
  • Paid major holidays
  • Healthcare, dental, vision coverage
  • 401k 

Don’t wait; start growing your career with Gerent today!


At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.  


The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services. 


Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. 


We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. 


Why work with Gerent?


  • Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.


  • Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.


  • Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. 


  • Embracing our differences. 

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.


  • We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.


  • Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.


  • Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.


  • Doing the right thing.

We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. 


We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today! 

 


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