Job Summary:
Gerent is searching for a Nonprofit Industry Product Lead who can help our Nonprofit leadership team accelerate our growth strategy. The ideal candidate will also help us develop our Product knowledge. Gerent’s industry expertise is our value proposition, our best practices solutions are our differentiator and our people our greatest asset.
This role is responsible for technical industry leadership throughout Gerent’s customer lifecycle, including pre-sales activities, solution architecture creation and validation, solution reusability assessment and build, as well as, product management for Gerent’s industry product portfolio. The role requires deep architecture knowledge and the ability to create standards, best practices, delivery enablement, and leadership within a global environment. You will collaborate with Area Leads to implement strategic GTM offerings, drive sales and delivery, identify investment opportunities, grow talent, and be ultimately responsible for achieving the results for Gerent’s Nonprofit practice.
What you’ll do:
Provide business solution advisory and validation, and solution implementation leadership.
Support Sales and Sales Engineering team during pre-sales for initial discovery, proposal, LOE development and presentations.
Work with multiple stakeholders (e.g. - industry leadership, sales leadership, delivery leadership, clients, and success teams).
Prepare and deliver thought leadership assets like white papers, blog posts, podcasts, etc. that elevate Gerent’s technical expertise aligned to the Nonprofit industry.
Leverage a deep product knowledge and architectural best practices to drive sales and delivery excellence (quality principles, best in class technology and tools, productivity, analytics).
Provide technical guidance, mentorship, and coaching regarding the implementation and maintenance of Salesforce’s Cloud solutions based on best practices
Provide architectural oversight as needed for development on the Nonprofit Cloud, and supporting clouds to enable delivery best practices
Oversee internal training process to train new developers, PMs, BAs and SAs
Participate in Gerent COEs in collaboration with the Delivery Excellence Lead
Stay current with Nonprofit and supporting clouds and releases along with new features & functionality
What we’re looking for:
Education
University degree or college diploma in Business Administration, Technology, Computer Science or Engineering (or equivalent experience) preferred.
Salesforce certifications: including Advanced Administrator, Nonprofit Cloud Consultant, Marketing Cloud, Experience Cloud, Data Architect
Experience
4+ years of nonprofit implementations
8+ years’ experience in a hands-on technical position in a consulting organization
Proven experience integrating with 3rd Party systems – event management, finance
Advanced knowledge of the nonprofit industry and solutions
Experience in cognitive design, information architecture and user-centered design a plus
Experience with large scale technology projects
Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute solution architecture
Technical competencies:
Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)
Familiarity with Waterfall and/or Agile methodologies
Strong technical skills with a proven track record of delivering key technical initiatives and implementing web technologies (client- and service-side)
Proficient in Microsoft Office, Google Suite and other project management and time tracking tools (e.g. – JIRA, Smartsheet, Lucidchart, Slack, etc.)
Soft skills:
People leadership — Must have demonstrated leadership skills in developing and growing junior consultants
Teamwork — Ability to effectively team with peers in a large, matrixed organizations, including significant experience with off-shore teams and delivery.
Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.
Accountability — Must be willing to take ownership of and responsibility for their customers project success.
Communication and Organizational skills — Excellent communication, interpersonal and organizational skills
Innovation, creativity, and problem-solving — Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. Strong (and creative!) problem-solving and analytical skills
Strategy - Must be able to lay out a strategy or roadmap for clients onboarding or amidst a digital transformation anchored in Manufacturing and Distribution use cases
Leadership Qualities:
Must have a strong commitment to living in service to others
Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times
Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies
What we can offer you:
Competitive salary
WFH
FTO
Paid major holidays
Healthcare, dental, vision coverage
401k
At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.
The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services.
Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors.
We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us.
Why work with Gerent?
Relationships are our gold standard.
We put our people first because we know the way we treat our employees is the way they’ll treat our customers.
Learning never stops.
Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.
Working to live.
Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families.
Embracing our differences.
Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.
We see and seek the best in people.
We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.
Greater than the sum of our parts.
We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.
Constantly striving for excellence.
When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.
Doing the right thing.
We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small.
We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today!
Gerent is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.
