Salesforce Senior Business Analyst

Role Overview

Senior Business Analyst will join the implementation team at Gerent who shares our vision of bringing the power of cloud computing to enterprises. Senior Business Analysts are experienced professionals on our project teams responsible for overseeing the production of deliverables. They work closely with various technical and non-technical team members, managing and running more complex, enterprise and strategic technical projects. 

You will be the subject matter expert, who actively participates in the project, scoping, design, build, implementation and successful deployment of various Salesforce initiatives, with the end goal of delivering value for customers.

  • Management of complex multi-disciplined CRM consulting projects. 
  • Lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. 
  • Perform end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. 
  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. 
  • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project. 
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills. 
  • Facilitate requirements gathering and assist with the creation of project deliverables, as needed. 
  • Provide hands on configuration and customization of the Salesforce product in all declarative tasks. 
  • Adopt a standardized development lifecycle methodology for all projects. 
  • Identify opportunities to leverage the Salesforce platform and various integration tools. 
  • Participate in end to end implementation planning including project management, issue management, communication and change management. 
  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping. 
  • Superb writing, communication and presentation skills 
  • Ability to work well with customers, internal technology and product teams to articulate issues and communicate effectively 
  • Ability to work independently, prioritize, and solve problems proactively 
  • Experience working in small collaborative teams 
  • Familiarity with technical issues and ability to work constructively with engineering teams 
  • Experience leading, managing and coordinating teams & efforts

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  • Bachelor's degree in Business Administration and/or Information Technology or equivalent experience. 
  • Business Analyst experience in multiple industries, with a proven ability to deliver on strategic and tactical business objectives 
  • 5+ years of external consulting experience, including 3+ years of CRM consulting; and hands-on experience with one or more CRM software product such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc. 
  • Experience implementing Small, Medium and Enterprise scale Salesforce solutions 
  • Experience delivering waterfall, agile and hybrid projects 
  • Demonstrated leadership skills, with direct responsibility for managing project deliverables. 
  • Demonstrated history of delivering high-quality results on schedule and within budget 
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written 
  • Ability to weigh business and technical requirements to produce solutions and estimates 
  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations 
  • Manage and communicate with remote developers during non-traditional business hours 
  • Ability to work effectively in a fast-paced, high-energy, team-oriented environment 
  • Ability to multi-task and perform effectively under pressure 
  • Ability to communicate effectively at all levels 
  • Multiple Certifications (Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Platform developer 1, etc.) 
  • Application development experience (JavaScript, XML, HTTP, Java, C++, ASP and SQL) Highly preferred

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