Salesforce Senior Business Analyst

Role Overview

What you’ll do: 


  • Management of complex multi-disciplined CRM consulting projects. 
  • Lead junior business analyst and client staff through engagements through elaborations to gather comprehensive requirements
  • Facilitate requirements gathering workshops and assist with the creation of project deliverables, as needed. 
  • Accountable for user stories with acceptance criteria
  • Accountable for current and future state business process flows
  • Accountable for process re-engineering if required
  • Accountable for developing end to end personified demo stories


  • Support end-to-end cross-discipline leadership throughout the software development lifecycle.
  • Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance. 
  • Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills. 
  • Identify project risk with scope creep and offer solutions to customers centered on impact to the business process. 
  • Assist with the planning, tracking, documentation and status updates for the project. 
  • Provide hands on configuration and customization of the Salesforce product in all declarative tasks, where needed 
  • Adopt a standardized implementation lifecycle methodology for all projects. 
  • Identify opportunities to leverage the Salesforce platform and various integration tools. 
  • Participate in end to end implementation planning including project management, issue management, communication and change management. 
  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping. 
  • Superb writing, communication and presentation skills 
  • Ability to work well with customers, internal technology and product teams to articulate issues and communicate effectively 
  • Ability to work independently, prioritize, and solve problems proactively 
  • Experience working in small collaborative teams 
  • Familiarity with technical issues and ability to work constructively with engineering teams 
  • Experience leading, managing and coordinating teams & efforts 
  • Complete Trailheads and Salesforce Certification on the following within 12 months of joining:
  • Sales Cloud
  • Service Cloud
  • Field Service
  • Experience Cloud
  • Industry Cloud
  • OmniStudio Consultant


Gerent is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.

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What we’re looking for:


Experience

  • BA experience in multiple industries, with a proven ability to deliver on strategic and tactical business objectives 
  • 5+ years of external consulting experience, including 3+ years of CRM consulting; and hands-on experience with one or more CRM software products such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc. 
  • Experience implementing Small, Medium and Enterprise scale Salesforce solutions 
  • Experience delivering waterfall, agile and hybrid projects 
  • Experience with business process mapping methodologies
  • Experience with business process re-engineering
  • Demonstrated leadership skills, with direct responsibility for managing project deliverables. 
  • Demonstrated history of delivering high-quality results on schedule and within budget 
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written 
  • Ability to weigh business and technical requirements to produce solutions and estimates 
  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations 
  • Manage and communicate with remote developers during non-traditional business hours 
  • Ability to work effectively in a fast-paced, high-energy, team-oriented environment 
  • Ability to multi-task and perform effectively under pressure 
  • Ability to communicate effectively at all levels 
  • Multiple Salesforce.com Certifications (Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Platform developer 1, etc.) 
  • Preferred application development experience (JavaScript, XML, HTTP, Java, C++, ASP and SQL) Preferred Bachelor's degree in Business Administration and/or Information Technology or equivalent experience. 



Soft skills:

  • People leadership — Must have demonstrated leadership skills in developing and growing long term, high value client relationships
  • Teamwork Ability to effectively team with peers in large, matrixed organizations, including significant experience with off-shore teams and delivery.  
  • Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.  
  • Accountability — Must be willing to take ownership of and responsibility for their customers project success.
  • Communication and Organizational skills — Excellent communication, interpersonal and organizational skills
  • Innovation, creativity, and problem-solving —  Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. Strong (and creative!) problem-solving and analytical skills


What we can offer you:


  • Competitive salary
  • Full-time WFH
  • Unlimited PTO
  • Paid major holidays
  • Healthcare, dental, vision coverage
  • 401k 

Don’t wait; start growing your career with Gerent today!


At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.  


The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services. 


Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. 


We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. 





Why work with Gerent?


  • Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.


  • Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.


  • Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. 


  • Embracing our differences. 

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.


  • We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.


  • Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.


  • Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.


  • Doing the right thing.

We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. 


We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today! 



Gerent is looking for Senior Business Analysts who will join the implementation team at Gerent who shares our vision of bringing the power of cloud computing to enterprises. Senior Business Analysts are experienced professionals on our project teams responsible for understanding the overall solution design, accountable for eliciting requirements, may support building out the declarative aspects of the solution and responsible in facilitating UAT. They work closely with various technical and non-technical team members, managing and running more complex, enterprise and strategic technical projects. The senior business analyst partners with the solution architect and solution consultants, to ensure proposed or built solutions will drive the desired business outcomes.  


They are the most senior resource, taking ownership of understanding our customers' business. They have a deep curiosity and can explore the “why” behind how our customers work. They possess strong business analysis skills, take an empathetic approach to requirements gathering and facilitate customer workshops. 


The Senior Business Analyst will have the opportunity to grow into a Senior Solution Consultant or Solution Architect. Gerent pays for all the examination vouchers for any Salesforce certifications and ensures you have the time to prepare and pass the certification exams.




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