Salesforce Solution Consultant

Role Overview

Qualifications:


  • Business Analyst experience in multiple industries, with a proven ability to deliver on strategic and tactical business objectives
  • Business Analysis - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
  • Experience in process reengineering methodologies
  • 3+ years of CRM experience and proven understanding of a full software development lifecycle
  • 3+ years of hands-on experience with packaged applications, preferably Salesforce, implementing full project lifecycles. Other areas of experience may include Microsoft, Siebel, SAP, or similar enterprise-level applications. Specific qualifications:
  • Experience designing and implementing Salesforce solutions 
  • Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary 
  • Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
  • Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
  • Ability to work effectively in a fast-paced, high-energy, team-oriented environment
  • Ability to multi-task and perform effectively under pressure
  • Ability to communicate effectively at all levels
  • Salesforce.com Certifications at least two (Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Platform developer 1, etc.)
  • Preferred Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.


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What is the Role?



Solution Consultants will join the Delivery team at Gerent who shares our vision of bringing the power of cloud computing to enterprises. Solution Consultants are experienced professionals on our project teams accountable for understanding the overall solution design, responsible for understanding use cases and requirements, responsible for building out the declarative aspects of the solution, accountable for writing technical tickets and authoring supporting documentation. They work closely with various technical and non-technical team members, across complex, enterprise and strategic projects.


They are experienced in Salesforce products and can complete out of the box configurations. They are keenly interested in understanding our customers' business, have a deep curiosity and can explore the “why” behind how our customers work. They possess strong business analysis skills, take an empathetic approach to requirements gathering and facilitate customer workshops. The solution consultant partners with the solution architect, when needed to ensure proposed or built solutions will drive the desired business outcomes.  For smaller projects the Solution Consultant takes full ownership of the solution design. They are in relentless pursuit of ensuring we deliver value for customers. 


The Solution Consultant will have the opportunity to grow into a Solution Architect, Delivery Leader or Industry Leader. Gerent pays for all the examination vouchers for any Salesforce certifications and ensures you have the time to prepare and pass the certification exams.


We are looking to hire well rounded individuals that have and will constantly strive to improve upon the following consulting and people skills besides the technical competency skills.

  • Client Focus and Accountability
  • People Leadership/Drive to Succeed
  • Teamwork and Collaboration
  • Communication and Pres
  • entation Skills
  • Innovation, Creativity and Problem solving 


We are looking for Solution Consultants with various degrees of experience at this time. Outlined below are the responsibilities and qualifications that are typically expected of our Solution Consultants. The actual responsibilities and qualifications may vary slightly based on the experience and the level at which a candidate may get hired.


Responsibilities:

  • Design and manage the implementation of Salesforce solutions that meet business requirements for small to midsize projects
  • Create build tickets for implementation detailing the technical requirements to meet the user story acceptance criteria
  • Lead client sessions to gather, define, and document business requirements, where needed
  • Refine implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support 
  • Document requirements in the form of user stories
  • Demonstrate solution functionality to business stakeholders as needed
  • Assist in end-user acceptance testing by developing the test cases and the acceptance criteria
  • Lead knowledge sharing sessions with the client and provide the user documentation required for supporting the system in the future
  • Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
  • Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
  • Participate in declarative system configuration when necessary
  • Provide technical and functional expertise to project teams
  • Participate in training content development and Administrator and end-user training delivery
  • Complete Trailheads and Salesforce Certification on the following within 12 months of joining:
  • Sales Cloud
  • Service Cloud
  • Field Service
  • Experience Cloud
  • Industry Cloud
  • OmniStudio Consultant


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