What is the Role?
Principal Business Architect will join the implementation team at Gerent who shares our vision of bringing the power of cloud computing to enterprises. Business Architects are highly experienced professionals on our project teams responsible for understanding the overall solution design, accountable for eliciting requirements, and may support facilitating UAT. They work closely with various technical and non-technical team members, managing and running more complex, enterprise and strategic technical projects. The business architect partners with the solution architect(s), to ensure proposed or built solutions will drive the desired business outcomes.
They are the most senior resource, taking ownership of understanding our customers' business. They have a deep curiosity and can explore the “why” behind how our customers work. They possess strong business analysis skills, take an empathetic approach to requirements gathering and facilitate customer workshops.
The Business Architect has the opportunity to grow into a Principal Business Architect. Gerent pays for all the examination vouchers for any Salesforce certifications and ensures you have the time to prepare and pass the certification exams.
Responsibilities:
Management of complex multi-disciplined CRM consulting projects including tactical, program and strategy engagement
Oversee multiple projects simultaneously
Lead Business Analysts and client staff through engagements through elaborations to gather comprehensive requirements
Manage a team of at least 4 Business Analysts or Business Architects
Help define and improve on Business Analysis best practices
Lead or contribute to internal COE efforts
Facilitate complex requirements gathering workshops and assist with the creation of project deliverables, as needed.
Accountable for user stories with acceptance criteria
Accountable for current and future state business process flows
Accountable creation of logical data models and context diagrams
Accountable process re-engineering if required
Accountable for developing end to end personified demo stories
Accountable for persona definition in project
Accountable for facilitating journey maps and/or experience maps
Lead decision tables and data field mapping for integrations and data migration
Review and challenge solution design, supporting solution architects in presentation
Create solution narratives
Lead solution presentation alongside Solution Architect
Identify opportunities to leverage the Salesforce platform and various integration tools.
Prepare roadmaps for future implementations and lead customers through decision process
Responsible for helping close subsequent phased business
Lead discussions on org strategy
Support end-to-end cross-discipline leadership throughout the software development lifecycle.
Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.
Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills.
Identify project risk with scope creep and offer solutions to customers centered on impact to the business process.
Assist with the planning, tracking, documentation and status updates for the project.
Adopt a standardized implementation lifecycle methodology for all projects.
Participate in end to end implementation planning including project management, issue management, communication and change management.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
Superb writing, communication and presentation skills
Ability to work well with customers, internal technology and product teams to articulate issues and communicate effectively
Ability to work independently, prioritize, and solve problems proactively
Experience working in small or large collaborative teams
Familiarity with technical issues and ability to work constructively with engineering teams
Experience leading, managing and coordinating teams & efforts
Recommended: Acquire 6 SF certifications and complete Gerent learning program for Business Analysis and Consultants, this will be confirmed from person to person.
Qualifications:
Business Analyst experience in multiple industries, with a proven ability to deliver on strategic and tactical business objectives
10+ years of external consulting experience, including 6+ years of CRM consulting; and hands-on experience with one or more CRM software products such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.
Experience implementing Small, Medium and Enterprise scale Salesforce solutions
Experience delivering waterfall, agile and hybrid projects
Experience with business process mapping methodologies
Experience with leading conversations with large customer groups (5-30)
Demonstrated leadership skills, with direct responsibility for managing project deliverables.
Demonstrated history of delivering high-quality results on schedule and within budget
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
Ability to weigh business and technical requirements to produce solutions and estimates
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively supporting client escalations
Manage and communicate with remote developers during non-traditional business hours
Ability to work effectively in a fast-paced, high-energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
Ability to communicate effectively at all levels
Multiple Salesforce.com Certifications (Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Platform developer 1, etc.)
What we can offer you:
Competitive salary
Full-time WFH
FTO
Paid major holidays
Healthcare, dental, vision coverage
401k
At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.
The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services.
Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors.
We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us.
Why work with Gerent?
Relationships are our gold standard.
We put our people first because we know the way we treat our employees is the way they’ll treat our customers.
Learning never stops.
Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.
Working to live.
Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families.
Embracing our differences.
Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.
We see and seek the best in people.
We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.
Greater than the sum of our parts.
We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.
Constantly striving for excellence.
When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.
Doing the right thing.
We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small.
We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today!
Gerent is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.
