SFMC Solution Architect

Role Overview

Gerent is looking for SFMC Solution Architects who will join the Delivery team and who share our vision of bringing the power of cloud computing to enterprises. As a Salesforce Marketing Cloud (SFMC) Solution Architect, you will design, implement, and deploy Salesforce Marketing Cloud solutions to a wide variety of clients at the enterprise level. You will lead the Marketing Cloud solution designs of larger, cross-cloud marketing projects and/or own the entire project/solution design in those instances where Marketing Cloud or Pardot are implemented. 


Gerent pays for all the examination vouchers for any Salesforce certifications and ensures that you have time to prepare and pass the certification exams.


We are looking to hire well rounded individuals that have and will constantly strive to improve upon the following consulting and people skills besides the technical competency skills.

  • Client Focus and Accountability

  • People Leadership/Drive to Succeed

  • Teamwork and Collaboration

  • Communication and Presentation Skills

  • Innovation, Creativity and Problem solving 


We are looking for SFMC Solution Architects with various degrees of experience at this time. Outlined below are the responsibilities and qualifications that are typically expected of our Solution Architects. The actual responsibilities and qualifications may vary slightly based on the experience and the level at which a candidate may get hired.



What you’ll do: 


  • Meet with clients to analyze their work practices and understand the nature of their businesses to properly define needs and customize marketing solutions using Salesforce Marketing Cloud

  • Develop marketing automation-specific user stories and lead use story refinement meetings to finalized acceptance criteria

  • Develop functional specifications and business architecture (in close collaboration with Marketing Technical Architect)

  • Recommend best practices for key Journey Builder/Engagement Studio campaigns

  • Develop marketing automation-specific project plan/work breakdown structure components in collaboration with Engagement Manager

  • Serve as primary point of contact to the client’s Product Owner for marketing automation and/or client marketing team

  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner

  • Offer high-level guidance on marketing best practices

  • Negotiate solutions to complex scenarios with multiple parties and agendas

  • Develop and deliver end-user training with support from Marketing Technical architect

  • Provide guidance to optimizing marketing operations

  • Coordinate and deliver User Acceptance Testing

  • Create client based training materials and deliver end-user training

  • Overall responsibility for project success and customer success

  • Optimize plans and resources to deliver maximum value to clients

  • Develop and nurture trusted adviser relationships with clients

  • Assist with Account Planning/Management and other pre-sales activities in new and existing logos

  • Influence and coach customers throughout their Salesforce journey

  • Coach, mentor and develop junior resources

  • Make decisions that positively impact Customer, Company, and Individual metrics


What we’re looking for:

Experience

  • Hands on experience with Automation Studio, Journey Builder and Audience Builder.

  • Very good overall platform Setup & Configuration knowledge (Administration, SAP, Private domains, etc.)

  • Data architecture knowledge and best practices for how SFMC can import and export data in various formats and scenarios (Contact Builder, Setup).

  • Familiar with CASL requirements and the best practices for IP warming.

  • Advanced knowledge of SQL queries.

  • Some degree of experience with the creation of HTML/AMPScript emails and SFMC’s capabilities to use SSJS and AMPScript to personalize emails and drive dynamic content.

  • Best practices for contact key and overall data flows using the integration capabilities of the platform: API, MC Connect, files.

  • Some experience with SFMC Einstein, Mobile Studio and Advertising Studio.

  • Bonus points for experience working with other martech related platforms such as: SFDC “core” clouds, Adobe Experience Cloud, Oracle Marketing Cloud (Eloqua), Unica, Amperity, Informatica, Interaction Studio, Datorama, etc.

  • Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams.

  • Ability and willingness to split time between technical and non-technical requirements, between client facing workshops and helping the team with the solution development and implementation.

  • Hands-on experience with creating and delivering solution architecture designs and functional or technical documentation using MS Office suite (Visio, Excel, Powerpoint, Word) or others such as LucidChart, etc.

  • Excellent verbal and non-verbal communication skills.

  • Experience working with marketing teams in delivering campaigns that make use of concepts like Hyper-personalization, Orchestration, Omnichannel and Next Best Action/Offer.

  • Experience with full lifecycle projects implementations using various SDLC methodologies, including Waterfall and Agile.

  • Bonus points for experience in a consulting environment and/or digital agency with demonstrated track record of continuing responsibilities, creativity, and innovation.



Soft skills:

  • People leadership — Must have demonstrated leadership skills in developing and growing long term, high value client relationships

  • Teamwork — Ability to effectively team with peers in a large, matrixed organizations, including significant experience with off-shore teams and delivery

  • Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.  

  • Accountability — Must be willing to take ownership of and responsibility for clients success

  • Communication and presentation skills — Must present complex information to both technical and non-technical audiences. 

  • Innovation, creativity, and problem-solving —  Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources. 

  • Strategy - Must be able to lay out a strategy or roadmap for clients onboarding or amidst a digital transformation anchored in Financial Services use cases


Leadership Qualities:

  • Must have a strong commitment to living in service to others

  • Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times 

  • Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies



What we can offer you:


  • Competitive salary

  • Full-time WFH

  • Unlimited PTO

  • Paid major holidays

  • Healthcare, dental, vision coverage

  • 401k 

Don’t wait; start growing your career with Gerent today!


At Gerent, we recognize that our people are our strongest asset. Since our founding, we’ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.  


The quality of their collective work speaks for itself — today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services. 


Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we’ve gathered some of the best and brightest in tech to ensure that Gerent’s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors. 


We’ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow — and want to grow alongside us. 





Why work with Gerent?


  • Relationships are our gold standard.

We put our people first because we know the way we treat our employees is the way they’ll treat our customers.


  • Learning never stops.

Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.


  • Working to live.

Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means having more time to spend on our passions and with our families. 


  • Embracing our differences. 

Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.


  • We see and seek the best in people.

We assume the best of those we work with. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.


  • Greater than the sum of our parts.

We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.


  • Constantly striving for excellence.

When something is good, we want to make it great. It’s in our company DNA to challenge the status quo and push the envelope. We’re not afraid to ask hard questions that improve our work.

  • Doing the right thing.

We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small. 


We’re always looking for talented professionals who can help make our company — and team — stronger and more capable. Apply today! 


Gerent is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.

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