Desired Skills and Experience
Riverstrong, a Gerent company was founded in 2021 with a mission to provide professionally managed IT solutions and services to our clients. Our mission is to be the trustworthy partner IT department that is always available to provide support for any technology needs. Riverstrong’s clients depend and thrive on the quality of technology supported and delivered by skilled professionals like you. Riverstrong is a family that strives to achieve a collaborative, supportive, diverse, and inclusive environment.
Riverstrong comes from strong foundations in our parent company. Gerent was founded in 2008 with a mission to guide businesses along the path to Salesforce success. Gerent started as the “partner’s partner” – a subcontractor for larger Salesforce partners, including Salesforce’s own professional services division.
People first -Relationships are our gold standard. To that end, we always put our people first, because we know that the way we treat our employees is the way they’ll treat our customers.
Embracing our differences -We see diversity as one of our biggest strengths. Our team comes from a wide range of backgrounds, both in terms of career paths and expertise, as well as racial, gender, and sexual identity. By including people from all walks of life, we’re able to bring out the best, most colorful ideas and solutions.
Working to live -Work is just one facet of a person’s life, and we intend to keep it that way. That’s why our entire team works remotely – because we’ve found that working from home means more time with family and pursuing passions, happier teams, and better results.
Always learning -Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to level up our skills, remain relevant in our field, and stay abreast of the latest tech innovations.
Our clients are our partners -We only succeed when our clients do. For that reason, we consider those we work with as partners. Our business model revolves around the goals of our clients because we know that your success is our success.
We see the best in people -We assume the best of those we work with, whether it’s with a client or within our teams. We’ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everybody thrives.
Greater than the sum of our parts -We believe we’re at our best when we work together. We’ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.
Constant striving for excellence -When something is good, we want to make it great. It’s in our DNA to challenge the status quo and push the envelope. We are not afraid to ask the hard questions that make our work better.
Doing the right thing -We keep our moral compass close at hand with the hope that it guides us in everything we do, whether big or small. Integrity is at the forefront and we will choose to do the right thing.
Our Background and Vision
Riverstrong is an elite group of professionals dedicated to the advancement of the IT industry and service delivery. Riverstrong strives to provide the highest quality technology solutions to real-world business problems, and we need your skills to directly help achieve this goal. As an employee of Riverstrong, you are trusted to provide the expertise needed to meet challenging demands for both internal and external client needs. Riverstrong recognizes that our employees are its most valuable resource and strive to provide support to ensure your continued success and future growth.
Our commitment:
To architect comprehensive technology products that are informed by best practice processes, big data, and innovative technology, while ensuring security and compliance with industry data regulation requirements.
Role & Responsibilities
Riverstrong is seeking a strong technical Level 3 Senior Network Specialist to join our Support Services Team. This position will provide level three support to our Managed Services IT customers in a remote environment while maintaining excellent communications and technical solutions. The path to success in this role will include a passion for helping people in need, the ability to multitask, collaborate, work with a team, and attention to detail, with technical competencies in infrastructure engineering, high traffic networks, system integrity, end user systems, voice, and firewall. You also must have in-depth knowledge of networks with a focus on high-level design and planning. Our ideal candidate knows how to collaborate on large-scale projects but can also complete assigned tasks on their own. But mostly, we like to have fun while delivering exceptional services for our clients.
Specific Duties
