In the face of changing customer expectations, rapidly evolving technology, and shifting compliance and regulatory standards, there’s no escaping the fact that the banking industry needs to embrace digital transformation. And with the rise of Fintech disruptors threatening to steal away unhappy customers, banks need to make the transition to digital solutions sooner than later.
But while it’s easy to talk about the need for digital transformation in banking, making it a reality is a MUCH more difficult task. In the face of outdated processes, premise-based technology, massive, interconnected organizations, legal requirements and the potential for devastating fines, how can team leaders move the needle on digitization? In this episode of Ahead of the Curve, we look at how leaders can drive real, tangible digital solution adoption for their teams and their organizations.
In the face of changing customer expectations, rapidly evolving technology, and shifting compliance and regulatory standards, there’s no escaping the fact that the banking industry needs to embrace digital transformation. And with the rise of Fintech disruptors threatening to steal away unhappy customers, banks need to make the transition to digital solutions sooner than later.
But while it’s easy to talk about the need for digital transformation in banking, making it a reality is a MUCH more difficult task. In the face of outdated processes, premise-based technology, massive, interconnected organizations, legal requirements and the potential for devastating fines, how can team leaders move the needle on digitization? In this episode of Ahead of the Curve, we look at how leaders can drive real, tangible digital solution adoption for their teams and their organization.
Key Ideas:
02:02 - What we mean when we say “Digital Transformation,” and why banks need to take note
07:56 - How a qualified technology partner can help guide leaders through the process
10:06 - How team leaders can guide digital adoption without falling into common stumbling blocks
12:24 - Why best-of-breed digital tools such as Salesforce beat out “tactical-use” solutions every time
14:38 - The importance of an Agile delivery model in implementing change and adding value
18:22 - Tips for the team leader tasked with “Making Salesforce Happen” in their organization
22:20 - Putting it all together: What Digital Transformation looks like in practice
25:19 - What should a leader have in place BEFORE talking to a technology partner?
28:59 - Why banks might be hesitant to address digitization, and how leaders can address that hesitation
31:08 - Addressing potential compliance pitfalls before they happen
33:24 - What sets Gerent apart from other potential Salesforce technology partners
Guest Bio:
Dan Waldner
Gerent’s Vice President of Financial Services
Dan brings years of technology to his current role at Gerent, with over half of that time spent in the Financial Services. In his previous role, he owned Salesforce for the enterprise, running a total of 4 organizations, and 5K+ users in 16 countries, giving him profound insights into how the Financial Services industry can meaningfully adopt and utilize Salesforce to transform their day-to-day operations.
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