Transformation @ Work takes a deep dive into our rapidly changing business landscape and unpacks the economic trends affecting real businesses (and people) today. Every episode, host Jeff Stormer sits down with experts and industry leaders to strip away the jargon and empower listeners to action real digital change with Salesforce.
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Improving Auto Customer Experience, Satisfaction, and CLTV: An Omnichannel Use Case explains why experiences are inextricably tied to customer return rates and operational performance and makes a case for why organizations should adopt an omnichannel approach to customer engagement.