We can help your team create processes and targeted journeys that put patients and members at the heart of everything you do while ensuring complete security and compliance with health data regulation requirements.
Gerent designs, develops, and deploys the best-in-class infrastructure healthcare organizations (e.g., payer, provider, medical device and pharmaceutical companies, etc.) need to accelerate digital transformation, improve collaboration amongst stakeholders, and enhance digital engagement with data, automation, analytics, AI, and workforce management.
At Gerent, we view our customers as partners, not projects. Our consultants take the time to learn about your organization’s unique goals and challenges so we can develop a genuinely personalized solution. We’ll empower you to get the most out of your Salesforce investment by delivering service excellence and guiding your organization on its roadmap to success.
For over a decade, Gerent has partnered with commercial, public sector and nonprofit health organizations to deliver end-to-end Salesforce functionality to enterprises across the Healthcare and Life Sciences sector. Our industry veterans have experienced your team’s pain points firsthand — and know how to alleviate them with well-planned Salesforce initiatives.
As early Health Cloud adopters, we have a deep understanding of the product — and how to ensure it delivers optimal value to our clients. Our consultants partner with organizations in public, private and nonprofit health to transform, modernize, and develop strategic roadmaps that realize positive health outcomes and ROI from core Salesforce and ecosystem products.
We pay equal attention to people, process, and technology when designing elegant, intuitive solutions to complex business problems. Gerent’s consultants help organizations streamline their business processes, obtain crucial data insights, and comply with industry regulations for Electronic Health Records (EHR) by applying big data, automation, and business intelligence best practices.
Healthcare organizations need to do more with less. Teams can leverage Salesforce and process automation to reduce administrative costs and drive lean operations. Exceed leadership expectations by bringing critical stakeholders to the table and establishing a well-defined roadmap with Gerent and Health Cloud.
Expectations around care experiences have never been higher. Our team can help you centralize data within Salesforce to provide a “single pane of glass” into customer information, facilitate omnichannel self-service, and promote satisfaction amongst patients and members.
Don’t settle for siloed systems. In the past, healthcare organizations conducted their daily operations within homegrown, fragmented platforms; users were accustomed to “swivel-chairing” between systems to meet customers’ needs. But with Salesforce Health Cloud, Gerent can help ensure that the information your team needs is all readily accessible in a centralized hub.
A solution must be used to be useful. After our team builds your solution, we’ll help drive interest and understanding among employees so all users feel comfortable working with their new tools. Our team will work hand-in-hand with your leadership to ensure that every user can optimize their efforts with Health Cloud.
The path to a remarkable customer experience is ongoing. Once your solutions are set, there are also maintenance requirements, updates, and expansions down the road. Fortunately, Gerent makes administration and management simple with cost-effective, scalable solutions. See how our team tackles hefty administrative requirements, maintaining your infrastructure, adding new features and capabilities, and accelerating your business for success now and in the future.
Learn MoreEvery organization’s transformation has its own timeline. We recognize that your business may not have the time or resources required
for an extended innovation initiative — which is why we offer Smart Start solutions that provide critical functionality on quick, affordable turnaround.
Packaged Solution of Common Use Cases Intended to Accelerate Time to Value
Packaged solution provides 60-80% of pre-built industry best practices with the elevation of the end-user experience in mind.
We understand every organization has their own guidelines, nuisances, and integration needs. Smart Starts allow for customizations.
Less time spent gathering requirements which means lower implementation costs and speed to market.
Brad Killam is a professional service leader with 25+ years of CRM solution development experience, 10 of which were spent working specifically with Salesforce. Brad is passionate about improving healthcare outcomes via effective organizational transformation and is a wholehearted believer in the “process improvement first, technology innovation second” philosophy. He elevates his clients’ operations by analyzing complex problems, drawing conclusions, implementing standards, and providing innovative solutions.
Cheryl Gibson is a tenured healthcare professional and Salesforce solution leader who excels in translating business processes into high-value technical solutions. With nearly three decades of industry experience — 10 of which were dedicated to directing the strategy, design, and implementation of complex projects in the Salesforce ecosystem — Cheryl is well-equipped to help Gerent’s payer clients overcome hurdles and achieve their ideal future state.
Jill is a multifaceted leader with over 20 years of experience in the healthcare, advertising, and marketing industries. She specializes in providing strategic guidance during implementations, developing winning lead engagement strategies, and cultivating strong teams and partnerships. As a results-minded professional, Jill is committed to building exceptional user- and patient-focused experiences.
Health Cloud Facilitates Seamless Care Coordination for High-Risk Patients explores why attempting to manage patient journeys manually or with the scant support of an antiquated digital system is an exercise in futility. However, with the assistance of an advanced digital framework like Salesforce's Health Cloud, matters become significantly easier to manage.
The prior authorization process, in theory, is designed to help payers get their members the care they need while keeping premiums down and preventing unnecessary procedures. However, due to long response times, complicated processes for filing, and a lack of transparency, providers, regulators, and members are looking for a change. These problems prompted the Centers for Medicare and Medicaid to propose CMS-0057, new guidelines which task payers with overhauling their authorization process to make it quicker and more transparent. But this is no small feat, given the volume of requests that come in from members and sheer complexity of administrative systems.
July 25, 2023
We are always hosting events for healthcare organizations, whether an industry conference, a Salesforce conference, or other customer gatherings.
Check out where we’re
going to be next!
Introducing Highly Regulated Industries at Gerent
August 31, 2023
Solution Spotlight: Salesforce Health Cloud
February 8, 2023
Prepare for CMS-0057 Compliance with Salesforce
May 18, 2023
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