We can help your team create processes and targeted journeys that put patients and members at the heart of everything you do while ensuring complete security and compliance with health data regulation requirements.
Gerent designs, develops, and deploys the best-in-class infrastructure healthcare organizations (e.g., payer, provider, medical device and pharmaceutical companies, etc.) need to accelerate digital transformation, improve collaboration amongst stakeholders, and enhance digital engagement with data, automation, analytics, AI, and workforce management.
At Gerent, we view our customers as partners, not projects. Our consultants take the time to learn about your organization’s unique goals and challenges so we can develop a genuinely personalized solution. We’ll empower you to get the most out of your Salesforce investment by delivering service excellence and guiding your organization on its roadmap to success.
For over a decade, Gerent has partnered with commercial, public sector and nonprofit health organizations to deliver end-to-end Salesforce functionality to enterprises across the Healthcare and Life Sciences sector. Our industry veterans have experienced your team’s pain points firsthand — and know how to alleviate them with well-planned Salesforce initiatives.
As early Health Cloud adopters, we have a deep understanding of the product — and how to ensure it delivers optimal value to our clients. Our consultants partner with organizations in public, private and nonprofit health to transform, modernize, and develop strategic roadmaps that realize positive health outcomes and ROI from core Salesforce and ecosystem products.
We pay equal attention to people, process, and technology when designing elegant, intuitive solutions to complex business problems. Gerent’s consultants help organizations streamline their business processes, obtain crucial data insights, and comply with industry regulations for Electronic Health Records (EHR) by applying big data, automation, and business intelligence best practices.
Healthcare organizations need to do more with less. Teams can leverage Salesforce and process automation to reduce administrative costs and drive lean operations. Exceed leadership expectations by bringing critical stakeholders to the table and establishing a well-defined roadmap with Gerent and Health Cloud.
Expectations around care experiences have never been higher. Our team can help you centralize data within Salesforce to provide a “single pane of glass” into customer information, facilitate omnichannel self-service, and promote satisfaction amongst patients and members.
Don’t settle for siloed systems. In the past, healthcare organizations conducted their daily operations within homegrown, fragmented platforms; users were accustomed to “swivel-chairing” between systems to meet customers’ needs. But with Salesforce Health Cloud, Gerent can help ensure that the information your team needs is all readily accessible in a centralized hub.
A solution must be used to be useful. After our team builds your solution, we’ll help drive interest and understanding among employees so all users feel comfortable working with their new tools. Our team will work hand-in-hand with your leadership to ensure that every user can optimize their efforts with Health Cloud.
Every organization’s transformation has its own timeline. We recognize that your business may not have the time or resources required
for an extended innovation initiative — which is why we offer Smart Start solutions that provide critical functionality on quick, affordable turnaround.
Packaged Solution of Common Use Cases Intended to Accelerate Time to Value
Packaged solution provides 60-80% of pre-built industry best practices with the elevation of the end-user experience in mind.
We understand every organization has their own guidelines, nuisances, and integration needs. Smart Starts allow for customizations.
Less time spent gathering requirements which means lower implementation costs and speed to market.
Jim Rogers is a registered nurse and a recognized leader and fierce advocate for digital transformation in healthcare — specifically, patient and member engagement and experience. Over his 28-year career in healthcare, Jim has managed healthcare operations and multiple service lines for enterprise healthcare organizations; he was also a pioneer in creating patient journeys and care management solutions within the Salesforce platform. Jim has spent the last eight years consulting with healthcare organizations to reimagine the patient and member experience using Salesforce. Today, Jim leads the Healthcare & Life Sciences vertical at Gerent and is focused on helping healthcare organizations design and implement cutting-edge digital solutions that enhance experiences for patients and providers alike.
Brad Killam is a professional service leader with 25+ years of CRM solution development experience, 10 of which were spent working specifically with Salesforce. Brad is passionate about improving healthcare outcomes via effective organizational transformation and is a wholehearted believer in the “process improvement first, technology innovation second” philosophy. He elevates his clients’ operations by analyzing complex problems, drawing conclusions, implementing standards, and providing innovative solutions.
Cheryl Gibson is a tenured healthcare professional and Salesforce solution leader who excels in translating business processes into high-value technical solutions. With nearly three decades of industry experience — 10 of which were dedicated to directing the strategy, design, and implementation of complex projects in the Salesforce ecosystem — Cheryl is well-equipped to help Gerent’s payer clients overcome hurdles and achieve their ideal future state.
Jill is a multifaceted leader with over 20 years of experience in the healthcare, advertising, and marketing industries. She specializes in providing strategic guidance during implementations, developing winning lead engagement strategies, and cultivating strong teams and partnerships. As a results-minded professional, Jill is committed to building exceptional user- and patient-focused experiences.
Health Cloud Facilitates Seamless Care Coordination for High-Risk Patients explores why attempting to manage patient journeys manually or with the scant support of an antiquated digital system is an exercise in futility. However, with the assistance of an advanced digital framework like Salesforce's Health Cloud, matters become significantly easier to manage.
Patients and providers alike are living through a historic moment in the healthcare industry. COVID-19 and the resulting shifts in telemedicine (as well as the resulting issues with practitioner burnout) have significantly changed consumer expectations around 24/7 care and, in many cases, impacted patient trust in healthcare institutions. Providers and payers need better tools for providing personalized, on-demand healthcare experiences if they hope to overcome these seismic shifts.
In this episode of Transformation @ Work, we look at how digital tools such as Salesforce, as well as qualified technology partners such as Gerent, are helping healthcare providers transform their patient experience and adapt to a rapidly changing marketplace.
July 6, 2022
We are always hosting events for healthcare organizations, whether an industry conference, a Salesforce conference, or other customer gatherings.
Check out where we’re
going to be next!