Manufacturing Practice

We’re a Salesforce Summit Partner helping manufacturers leverage the power of Salesforce to overcome functional silos and engage in fully-contextualized, data-driven interactions that delight their customers. Our expertise spans the whole of Salesforce’s comprehensive product library — from Manufacturing Cloud for Sales & Service to Commerce Cloud, Marketing Cloud, Revenue Cloud, and more.

Break down silos and drive your business forward

Modern manufacturers understand the need to harmonize processes and simplify systems so anyone managing customer accounts — regardless of whether those accounts relate to suppliers, dealers, resellers, distributors, end customers, or others — can quickly respond to current and future inquiries.

Today, antiquated systems and subpar processes lead to inefficient communication and business operations that simply do not support time-to-value for any activity. Data is sequestered in ERPs or visualized in business intelligence (BI) systems, which provide information on a delay and constitute yet another platform to review. Organizations rely on their team members to manually gather and analyze data; however, even these tireless efforts only facilitate reactive decision-making.

What if your team had access to a tool that empowered your account-facing teams to proactively evaluate their options and make the right strategic decisions?What if leaders had access to near-real-time data context and could start writing their business’s metaphorical news, rather than simply reporting it?

At Gerent, we make those aspirational “what-ifs” a functional reality with Salesforce Manufacturing Cloud.

Who We Work With

(OEM) Construction Machinery/Heavy Truck

Specialty
Chemicals

Construction Materials/ Building Products

Containers
and Packaging

(OEM) Industrial Machinery

Parts
Production

We Know That

Your position in the supply chain affects the relationship you have with the end consumer.

Whether you make catalog, custom-engineered, or configurable products affects your pricing, quotation, and demand forecasting processes.

Who services your products often influences your team’s ability to ensure customers’ experiences are on par with your standards.

Your products’ repairability has a major impact on the aftermarket’s workflows and needs.

Your selling motion (direct, indirect, or a combination of the two) affects your visibility — and your need for visibility — into deal progression.

How you make money (service contracts, software, warranties, one-time purchases, ongoing recurring revenue) affects how your organization operates.

What We Do

We design, develop, and deploy value-add Salesforce Manufacturing solutions that help organizations like yours.

Set an affordable and flexible foundation for change

We offer pre-configured, flexible Salesforce Accelerators so our clients can accelerate time-to-value with Salesforce and establish their foundational architecture without extensive (and expensive) configuration work or customizations.

Provide a Salesforce solution that meets your needs

Our Salesforce consultants will mold your solution — and, in some cases, model business processes within Salesforce — to suit your organization’s unique team and operational needs.

Design an implementation plan tailored to your organization’s needs

We offer tactical implementations of various sizes and scopes so your organization can set its own pace for transformation and achieve “nemawashi” (e.g., sowing the seeds for change).

Leverage change management best practices to optimize project outcomes

We offer change management and training services to ensure that projects are successful and user adoption isn’t an afterthought.

We’ve also developed a variety of solutions for common manufacturing challenges, including:

Achieving account insights for “land and expand”
Fielding custom product inquiries
Managing sales incentives
Addressing channel engagement and performance evaluation
Creating and maintaining customer-specific pricing
Quoting between one or more parties
Streamlining customer care
Forecasting sales for new and existing businesses
Managing marketing and campaign attribution against deal pursuits
Transitioning to e-commerce for self-service
Establishing customer and partner self-service portals
Directing field installation and repair
Coordinating samples and loaners

Have an issue that isn’t listed here? We’ll tackle your unique challenges head-on and construct a Salesforce implementation that fits like a glove.

Why Gerent

Our team consists of Salesforce and manufacturing industry veterans, all of whom have extensive experience in digital solutioning and operational problem-solving. We know how to alleviate your pain points because our transformation leaders have stood in your shoes, experienced your problems, and have the Salesforce expertise required to solve them.

To date, we’ve developed solutions for a variety of common manufacturing challenges, including:

Achieving account insights for “land and expand”

Fielding custom product inquiries

Managing sales incentives

Addressing channel engagement and performance evaluation

Creating and maintaining customer-specific pricing

Quoting between
one or more parties

Streamlining customer care

Forecasting sales for new and existing businesses

Managing marketing and campaign attribution against deal pursuits

Transitioning to ecommerce for self-service

Establishing customer and partner self-service portals

Directing field install and repair

Coordinating samples and loaners

Constant improvement is a core value at Gerent, and our customers can attest to this. Our industry and product experts are here to help provide strategic guidance every step of the way, because your organization’s success is what matters most.

Why Choose Us?

Our team consists of Salesforce and manufacturing industry veterans, all of whom have extensive experience in digital solutions and operational problem-solving.

We’ll take the time to understand your unique business

We’ll build you a sustainable and scalable solution

We’ll collaborate with you every step of the way

Our Experts

Anandhi Narayanan

Business Transformation & Strategy Leader

Anandhi Narayanan has 17 years of experience in manufacturing both in the business and in IT. For the past 4 years, as a consultant, she has been leading cross cloud implementations, driving strategy and thought leadership for supply chain organizations in the Salesforce ecosystem.

Connect on LinkedIn

Ryan Bjorgaard

Industries Product Leader, Manufacturing & Distribution, Auto, Energy

Ryan Bjorgaard is a veteran solution architect who specializes in helping organizations achieve more with Salesforce. Bjorgaard applies a collaborative approach to consultation, working with clients to understand functional requirements and identify gaps between current and future state processes. He excels in developing secure, scalable Salesforce solutions that are easy for end-users to learn and adopt. To date, Ryan has worked on enterprise and multi-cloud projects for organizations in the retail, technology, higher education, logistics, and manufacturing industries.

Connect on LinkedIn

Meet Our Experts

Anandhi Narayanan

Business Transformation & Strategy Leader
‍

Anandhi Narayanan has 17 years of experience in manufacturing, both in the business and in IT. For the past 4 years, as a consultant, she has been leading cross-cloud implementations, driving strategy and thought leadership for supply chain organizations in the Salesforce ecosystem.

Connect on LinkedIn

Ryan Bjorgaard

Industries Product Leader, Manufacturing & Distribution, Automotive, Energy

Ryan Bjorgaard is a veteran solution architect who specializes in helping organizations achieve more with Salesforce. Bjorgaard excels in developing secure, scalable Salesforce solutions that are easy for end-users to learn and adopt. To date, Ryan has worked on enterprise and multi-cloud projects for organizations in the retail, technology, higher education, logistics, and manufacturing industries.

Connect on LinkedIn