At Gerent, we help manufacturers leverage the power of Salesforce to overcome functional silos and engage in fully-contextualized, data-driven interactions that delight your customers. Our expertise spans the whole of Salesforce’s comprehensive product library — from Manufacturing Cloud for Sales & Service to Commerce Cloud, Marketing Cloud, Revenue Cloud, and more. As creative solutioning professionals, we also apply our advanced expertise with Mulesoft and other integration tools to seamlessly bridge disparate systems into a cohesive and supportive solution.
Modern manufacturers understand the need to harmonize processes and simplify systems so anyone managing customer accounts — regardless of whether those accounts relate to suppliers, dealers, resellers, distributors, end customers, or others — can quickly respond to current and future inquiries.
Today, antiquated systems and subpar processes lead to inefficient communication and business operations that simply do not support time-to-value for any activity. Data is sequestered in ERPs or visualized in business intelligence (BI) systems, which provide information on a delay and constitute yet another platform to review. Organizations rely on their team members to manually gather and analyze data; however, even these tireless efforts only facilitate reactive decision-making.
What if your team had access to a tool that empowered your account-facing teams to proactively evaluate their options and make the right strategic decisions?What if leaders had access to near-real-time data context and could start writing their business’s metaphorical news, rather than simply reporting it?
At Gerent, we make those aspirational “what-ifs” a functional reality with Salesforce Manufacturing Cloud.
Your position in the supply chain affects the relationship you have with the end consumer.
Whether you make catalog, custom-engineered, or configurable products affects your pricing, quotation, and demand forecasting processes.
Who services your products, whether it be your own organization, a service center, or a subcontractor, often influences your team’s ability to ensure customers’ experiences are on-par with your standards.
Your products’ repairability
has a major impact on the aftermarket’s workflows
and needs.
Your selling motion (e.g., direct, indirect, or a combination of the two) affects your visibility — and your need for visibility — into deal progression.
How you make money —through subscriptions from service contracts, software, warranties, one-time purchases, or ongoing recurring revenue — affects how your organization operates.
At Gerent, we believe that change is a process of constructive reimagination. We’ll help your leaders set strategic objectives for transformation, optimize operations with Manufacturing Cloud, and identify which business processes may require additional support from other tools or systems. In short — our team provides the technical and change management guidance your organization needs to achieve its digitalization goals and deliver consistently excellent experiences to its customers and partners.
We offer pre-configured, flexible Salesforce Accelerators so our clients can accelerate their time-to-value with Salesforce and establish their foundational architecture without extensive (and expensive) configuration work or customizations.
Our consultants will mold your solution —
and, in some cases, model business processes within Salesforce — to suit your organization’s unique team and operational needs.
We offer tactical implementation of various sizes and scopes, so your organization can set its own pace for transformation and achieve “nemawashi” (e.g., sowing the seeds for change).
We offer change management and training services to ensure the project is successful and user adoption isn’t an afterthought.
Our team consists of Salesforce and manufacturing industry veterans, all of whom have extensive experience in digital solutioning and operational problem-solving. We know how to alleviate your pain points because our transformation leaders have stood in your shoes, experienced your problems, and have the Salesforce expertise required to solve them.
To date, we’ve developed solutions for a variety of common manufacturing challenges, including:
Achieving account insights for “land and expand”
Fielding custom product inquiries
Managing sales incentives
Addressing channel engagement and performance evaluation
Creating and maintaining customer-specific pricing
Quoting between
one or more parties
Streamlining customer care
Forecasting sales for new and existing businesses
Managing marketing and campaign attribution against deal pursuits
Transitioning to ecommerce for self-service
Establishing customer and partner self-service portals
Directing field install and repair
Coordinating samples and loaners
Constant improvement is a core value at Gerent, and our customers can attest to this. Our industry and product experts are here to help provide strategic guidance every step of the way, because your organization’s success is what matters most.
Anandhi Narayanan has 17 years of experience in manufacturing both in the business and in IT. For the past 4 years, as a consultant, she has been leading cross cloud implementations, driving strategy and thought leadership for supply chain organizations in the Salesforce ecosystem.
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Ryan Bjorgaard is a veteran solution architect who specializes in helping organizations achieve more with Salesforce. Bjorgaard applies a collaborative approach to consultation, working with clients to understand functional requirements and identify gaps between current and future state processes. He excels in developing secure, scalable Salesforce solutions that are easy for end-users to learn and adopt. To date, Ryan has worked on enterprise and multi-cloud projects for organizations in the retail, technology, higher education, logistics, and manufacturing industries.
The digital revolution is happening at lightning speed — and seems to accelerate more every day. However, businesses in the automotive sector have barely begun to scratch the surface when it comes to reaping the potential of a data-empowered, digitally-enabled world. While industry organizations may believe that they are providing supportive digital-forward experiences, their customers might beg to disagree.
This paper will consider why automotive companies' assumptions may not reflect their customers' lived experiences and explain why many businesses in the automotive sector are not set up for success in the digital world.
Pricing should be a straightforward proposition: the seller sets a price, the customer pays that price, and everyone walks away happy. But in manufacturing, the process is anything but simple. Between discounts based on volume and customer loyalty, location-based pricing, and ongoing supply chain disruptions, pricing can become an ongoing struggle for manufacturers. Sales teams’ existing methods of capturing pricing information — such as post-it notes and spreadsheets — simply cannot keep up with the fluctuations.
In this episode of Transformation @ Work, we look at how Salesforce Manufacturing Cloud can manage the complexities of pricing on the back-end, so sales teams in manufacturing can get back to what matters: building relationships with their customers.
February 17, 2023
We are always hosting events for manufacturing, automotive, and energy organizations, whether an industry conference, a Salesforce conference, or other customer gatherings.
Check out where we’re
going to be next!
Salesforce Manufacturing Cloud: What Change Leaders Need to Know
September 9, 2022
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