manufacturing facilitymanufacturing facility

Manufacturing

Deliver the seamless, supportive, and well-informed experiences your consumers expect in every business transaction and service engagement.
manufacturing facility

Optimize your operations with Salesforce.

At Gerent, we help manufacturers leverage the power of Salesforce to overcome functional silos and engage in fully-contextualized, data-driven interactions that delight your customers. Our expertise spans the whole of Salesforce’s comprehensive product library — from Manufacturing Cloud for Sales & Service to Commerce Cloud, Marketing Cloud, Revenue Cloud, and more. As creative solutioning professionals, we also apply our advanced expertise with Mulesoft and other integration tools to seamlessly bridge disparate systems into a cohesive and supportive solution.

Break down silos and drive your business forward

Modern manufacturers understand the need to harmonize processes and simplify systems so anyone managing customer accounts — regardless of whether those accounts relate to suppliers, dealers, resellers, distributors, end customers, or others — can quickly respond to current and future inquiries. 

Today, antiquated systems and subpar processes lead to inefficient communication and business operations that simply do not support time-to-value for any activity. Data is sequestered in ERPs or visualized in business intelligence (BI) systems, which provide information on a delay and constitute yet another platform to review. Organizations rely on their team members to manually gather and analyze data; however, even these tireless efforts only facilitate reactive decision-making. 

What if your team had access to a tool that empowered your account-facing teams to proactively evaluate their options and make the right strategic decisions?What if leaders had access to near-real-time data context and could start writing their business’s metaphorical news, rather than simply reporting it? 

At Gerent, we make those aspirational “what-ifs” a functional reality with Salesforce Manufacturing Cloud.

Who We Work With

We work with manufacturers in the following industry verticals:

manufacturing

(OEM) Construction Machinery/Heavy Truck

special chimicals

Specialty
Chemicals

building products

Construction Materials/ Building Products

packaging

Containers
and Packaging

industrial machinery

(OEM) Industrial Machinery

parts production

Parts
Production

We work with manufacturers in the following industry verticals:

industry verticals chartindustry verticals chart

At Gerent, we use our extensive industry knowledge to design, develop, and deploy value-add Salesforce solutions that help your organization overcome its pain points. We understand the common business and process challenges our customers face — but we also recognize that every manufacturer has its own operational nuances.

We strive to understand that variation to advise and design the best solution for your organization.

We know that:

positions map

Your position in the supply chain affects the relationship you have with the end consumer.

bag of money

Whether you make catalog, custom-engineered, or configurable products affects your pricing, quotation, and demand forecasting processes.

settings

Who services your products, whether it be your own organization, a service center, or a subcontractor, often influences your team’s ability to ensure customers’ experiences are on-par with your standards.

thunder

Your products’ repairability
has a major impact on the aftermarket’s workflows
and needs.

visibility user

Your selling motion (e.g., direct, indirect, or a combination of the two) affects your visibility — and your need for visibility — into deal progression.

hand with money

How you make money —through subscriptions from service contracts, software, warranties, one-time purchases, or ongoing recurring revenue — affects how your organization operates.

What We Do

At Gerent, we believe that change is a process of constructive reimagination. We’ll help your leaders set strategic objectives for transformation, optimize operations with Manufacturing Cloud, and identify which business processes may require additional support from other tools or systems. In short — our team provides the technical and change management guidance your organization needs to achieve its digitalization goals and deliver consistently excellent experiences to its customers and partners.

Our consultants:

graph with lines

Set an affordable and flexible foundation for change

We offer pre-configured, flexible Salesforce Accelerators so our clients can accelerate their time-to-value with Salesforce and establish their foundational architecture without extensive (and expensive) configuration work or customizations.

cloud

Obtain a Salesforce solution
that meets your needs

Our consultants will mold your solution —
and, in some cases, model business processes within Salesforce —  to suit your organization’s unique team and operational needs.

handshake

Design an implementation plan tailored to your organization’s needs

We offer tactical implementation of various sizes and scopes, so your organization can set its own pace for transformation and achieve “nemawashi” (e.g., sowing the seeds for change).

hand and a computer

Leverage change management best practices to optimize project outcomes

We offer change management and training services to ensure the project is successful and user adoption isn’t an afterthought.

two ppl looking at an ipad

Why Gerent

Our team consists of Salesforce and manufacturing industry veterans, all of whom have extensive experience in digital solutioning and operational problem-solving. We know how to alleviate your pain points because our transformation leaders have stood in your shoes, experienced your problems, and have the Salesforce expertise required to solve them. 

To date, we’ve developed solutions for a variety of common manufacturing challenges, including:

Achieving account insights for “land and expand”

Fielding custom product inquiries

Managing sales incentives

Addressing channel engagement and performance evaluation

Creating and maintaining customer-specific pricing

Quoting between
one or more parties

Streamlining customer care

Forecasting sales for new and existing businesses

Managing marketing and campaign attribution against deal pursuits

Transitioning to ecommerce for self-service

Establishing customer and partner self-service portals

Directing field install and repair

Coordinating samples and loaners

Constant improvement is a core value at Gerent, and our customers can attest to this. Our industry and product experts are here to help provide strategic guidance every step of the way, because your organization’s success is what matters most.

Our Experts

Anandhi Narayanan

Anandhi Narayanan

Business Transformation & Strategy Leader

Anandhi Narayanan has 17 years of experience in manufacturing both in the business and in IT. For the past 4 years, as a consultant, she has been leading cross cloud implementations, driving strategy and thought leadership for supply chain organizations in the Salesforce ecosystem.

Connect on LinkedIn
Ryan Bjorgaard

Ryan Bjorgaard

Industries Product Lead, Manufacturing & Distribution, Automotive, Energy

Ryan Bjorgaard is a veteran solution architect who specializes in helping organizations achieve more with Salesforce. Bjorgaard applies a collaborative approach to consultation, working with clients to understand functional requirements and identify gaps between current and future state processes. He excels in developing secure, scalable Salesforce solutions that are easy for end-users to learn and adopt. To date, Ryan has worked on enterprise and multi-cloud projects for organizations in the retail, technology, higher education, logistics, and manufacturing industries.

Connect on LinkedIn

Our Point of View

As manufacturers’ competitive standing becomes increasingly correlated with operational efficiency, knowledge workers are their best asset in “doing more with less.” However, knowledge workers’ engagement wanes as they struggle to enact change, occupied with tedious manual tasks. Organizations need a solution to take the burden of manual tasks off of these professionals and leave them free to pursue innovative solutions.

Episode 23: Building a Better Pricing Process Through Salesforce Automation

Pricing should be a straightforward proposition: the seller sets a price, the customer pays that price, and everyone walks away happy. But in manufacturing, the process is anything but simple. Between discounts based on volume and customer loyalty, location-based pricing, and ongoing supply chain disruptions, pricing can become an ongoing struggle for manufacturers. Sales teams’ existing methods of capturing pricing information — such as post-it notes and spreadsheets — simply cannot keep up with the fluctuations.

In this episode of Transformation @ Work, we look at how Salesforce Manufacturing Cloud can manage the complexities of pricing on the back-end, so sales teams in manufacturing can get back to what matters: building relationships with their customers.

February 17, 2023

Upcoming Events

We are always hosting events for manufacturing, automotive, and energy organizations, whether an industry conference, a Salesforce conference, or other customer gatherings.

Check out where we’re
going to be next!

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