Customers want simple, smooth, and personal buying experiences from their suppliers – and at Gerent, we understand the importance of meeting and exceeding their expectations. Leveraging our industry expertise, we’ll partner with you in shaping those experiences so you can gain an edge over your competitors, build customer loyalty, and drive results for your business.
While distributors are in the business of getting their products dispersed to as many places as possible, that’s not what they want for their business processes and data. We help distributors consolidate their information and operations through a single source of truth, driving insights into customer behaviors and visibility across the organization.
We lead your organization into the next stage of industry evolution with Salesforce.
At Gerent, we leverage Salesforce solutions to drive a deeper understanding of your customers, their behavior, and their journey. We’ll work with you to design and implement a solution that provides critical insights into your customer data — including purchase history, interactions, and open opportunities. With a comprehensive view of your customers, you'll make data-driven decisions that drive growth and customer satisfaction.
Marketing and sales go hand-in-hand – and yet, without a single source of truth, communications between the two departments can become fragmented. We’ll partner with you to build a solution that integrates your marketing and sales data, streamlines your operations, and provides you with insights into your customer journey. With actionable marketing insights connected to sales activity, you'll be able to pinpoint what works and what doesn’t, taking your market exposure and brand power to a whole new level.
We can help you convert quotes into orders with ease and precision. We’ll work with you to design a solution that streamlines your sales process, optimizes your customer journey, and empowers your sales team with the data and insights they need to succeed.
Manual tasks are little more than busywork – but with Salesforce, your sales reps aren’t saddled with time-consuming clerical labor any longer. Our consultants will help you optimize and automate your business processes so you can focus on growth, not manual tasks. Together, we’ll construct a solution that streamlines your operations, enhances your productivity, and empowers your team with the tools they need to succeed.
You don’t need a crystal ball to predict what comes next. We’ll help you develop sales and demand forecasting that empowers you to make informed decisions and drive growth. Our consultants will design a solution that provides you with insights into your sales pipeline, customer behavior, and market trends. With accurate and actionable sales forecasts, you'll always be one step ahead.
Our mission is to help you eliminate silos and gain a 360-degree understanding of your organization. We’ll work hand-in-hand with you to design and implement a solution that integrates your data, streamlines your operations, and provides you with a comprehensive view of your business. Without siloization clouding your data visibility, you’ll be empowered to make informed decisions that drive growth.
Forecasting
Project
bidding
Target
setting
Self-service
engagement
Supplier
relationship management
Rebate
management
Effective
quoting
Business
process
automation
Marketing
and campaign attribution
eCommerce
Insights-driven
selling
Pricing management
Salesforce isn’t just what we do, it’s who we are. Gerent began as one of the company’s own professional services teams, implementing solutions on Salesforce’s behalf. After eight long years of learning and growth, we struck out to explore the ecosystem on our own; however, we’ve never forgotten our roots.
Our industry expertise doesn’t just inform us; it inspires us to keep pushing, keep discovering, and keep expanding our integration capabilities. We aren’t afraid to blaze new trails if it means delivering the results our clients need — and we regularly develop custom solutions that redefine what’s possible for Salesforce products.
Anandhi Narayanan has 17 years of experience in manufacturing both in the business and in IT. For the past 4 years, as a consultant, she has been leading cross cloud implementations, driving strategy and thought leadership for supply chain organizations in the Salesforce ecosystem.
Nicholas Holbik-Siu is an experienced leader with a strong track record in the wholesale distribution space. After graduating from McMaster University, he went on to work his way up the ladder at EMCO and Norwood Waterworks before joining the Gerent Family.
Ryan Bjorgaard is a veteran solution architect who specializes in helping organizations achieve more with Salesforce. Bjorgaard applies a collaborative approach to consultation, working with clients to understand functional requirements and identify gaps between current and future state processes. He excels in developing secure, scalable Salesforce solutions that are easy for end-users to learn and adopt. To date, Ryan has worked on enterprise and multi-cloud projects for organizations in the retail, technology, higher education, logistics, and manufacturing industries.
Providing Personalized Service at Scale: The Role of Tech in Distribution explores how distributors can surmount the competitive challenge by embracing digitalization, eliminating operational silos, and elevating their customer experiences.
Despite the struggles, market disruptions, and supply chain issues that have plagued the distribution sector over the last two years, it’s not all that hard for those in the industry to look towards the future with optimism. After all, many businesses in distribution have seen steady business or even positive growth since March of 2020. But the reality is, many distributors (even the ones who were successful over the past two years) may soon find themselves in a precarious position — one that places a tremendous weight onto account managers and sales reps. Challenges in fulfillment have put relationships to the test; businesses need more effective communication and inventory management strategies to keep customers happy. And, as a result, the need for effective digital tools has become more pressing than ever.
On this episode of Transformation @ Work, we look at how digital tools can help businesses navigate the market shifts brought on by the pandemic and maintain stellar relationships long after things have shifted back to “normal” — whatever that might look like.
September 9, 2022
We are always hosting events for distributors, whether an industry conference, a Salesforce conference, or other customer gatherings.
Check out where we’re
going to be next!
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