Insights from Gerent

Dive into our white papers, blog articles, podcast episodes, and events to stay abreast of news, hot topics, and trends across the Manufacturing, Financial Services, Education, Healthcare & Life Sciences, and Travel & Hospitality industries.


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Popular Topics

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Financial Services

Healthcare & Life Sciences



Retail & Consumer Goods


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White Papers

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Female worker

Manufacturers Can Leverage Salesforce to Empower Knowledge Workers and Drive Innovation

May 24, 2023

Man on tablet in a factory

The Next Generation of Industrial Innovation: Empowering Knowledge Workers in Manufacturing

March 20, 2023

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Unboxing Automotive Cloud: A Practical Guide

February 22, 2023

Two people revising a contract

Emerging Legislation Creates New Communication Challenges for Payers

February 1, 2023

Woman on the phone with her insurance provider after having an accident

Close Claims Faster and More Accurately With Salesforce’s Data and Automation Tools

January 30, 2023

Man in a conversation with a friend at a table.

Financial Services Organizations Unlock Legacy System Value With Salesforce

January 27, 2023

A financial services rep explaining a policy to a client

Reassure Customers and Members During Moments that Matter with Salesforce and Real-Time Data

December 26, 2022


Transform Transaction into Collaboration: Actionalizing Superhuman Service in Distribution

December 21, 2022

A light green Porshe 911 racing with another car on a freeway

Improving Auto Customer Experience, Satisfaction, and CLTV: An Omnichannel Use Case

December 8, 2022

Two cars parked at the top of a parking structure

Driving Better Service and CLTV with Better Data: An Automotive Industry Challenge

November 22, 2022

Man looking over his laptop

Strategic KPIs: An Insurer's Key to Omnichannel Efficiency, Growth, and Profitability

November 15, 2022

Two people discussing in front of a laptop

Transformed Insurers Achieve More by Applying an Omnichannel Approach

November 9, 2022

Biochemist in a lab

A Four-Step Playbook for Streamlining Production and Managing Opportunities in Specialty Chemicals

November 3, 2022

Two people discussing in front of a laptop

Digital Claims Provide Satisfying Experiences and Deliver High ROI

November 3, 2022

Doctor discussing with their patient

Health Cloud Facilitates Seamless Care Coordination for High-Risk Patients

November 2, 2022

Two biochemists in a lab

Specialty Chemicals Manufacturers Can Recoup Investor ROI via Automated Process Flows

October 28, 2022

Interior of a warehouse

Providing Personalized Service at Scale: The Role of Tech in Distribution

October 26, 2022

Woman in lab coat discussing with patient

Maximize Value-Based Care Savings via Better Data Management & Process Orchestration

October 24, 2022

Woman in lab coat peering over desk

In Specialty Chemicals, Low-Quality Technological Frameworks Reduce Faith in Product Development

October 19, 2022

Stethoscope laying on doctor's desk

Reimagining Medicare Advantage: The Value-Based Care Challenge (and Opportunity)

September 22, 2022

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Executing Omnichannel: A Four-Step Playbook for Insurers

September 19, 2022

Women with headphone and microphone working on a computer

Amid Fintech Disruption, Conventional Banks Turn to Service as a Differentiator

September 12, 2022

person holding a bank card in one hand and a cellphone in the other hand

Digital Contact Centers Facilitate Exceptional Experiences in Financial Services

August 22, 2022

light brown packaging materials stacked from the floor to the ceiling

How to Streamline Sales and Achieve Transformational Pipeline Transparency with Manufacturing Cloud

August 9, 2022

bundles of stacked metal construction posts

Elevate Manufacturing Sales with Process Automation and Opportunity Tracking: A Four-Step Guide

August 9, 2022

purple, blue, pink, and yellow shipping containers up close

Facilitating Timely Repricing with Salesforce: A Packaging Manufacturers’ Guide

August 1, 2022

metal manufacturing assembly line machine

Eliminate Sales Silos and Empower Reps with Centralized Customer Data

August 1, 2022

hardware retailer lumber stacked on a shelf

A Hardware Retailer's Guide to Operationalizing a Digitalized Business Model

July 27, 2022

A modern lecture hall with floor to ceiling windows and red and white chairs

A New Chapter: Reintroducing Post-Graduates to the Educational Ecosystem

July 26, 2022

Packages of manufactured goods stored in brown boxes in a warehouse

Achieve Pipeline Visibility and Prevent Revenue Leaks with Digitalized Repricing

July 8, 2022

orange, red, and yellow tomatoes wrapped in plastic

In a Volatile Market, Materials Manufacturers Face New Supply Chain and Sales Challenges

June 15, 2022

books on a modern, light brown wood book shelf with small lights above each shelf

Journey Mapping Empowers Institutions to Keep Students Enrolled and On-Track

June 13, 2022


Break Free of Outdated Sales Silos with Manufacturing Cloud

May 31, 2022

A large, long cargo boat filled with red and purple shipping containers, in the ocean with dark blue water around it

Automate Accurate, Just-in-Time Repricing with Salesforce

May 31, 2022

a close up of thin metal sheets that make up the side of an unknown machine. The metal reflects blue and orange light.

Eliminate Revenue Leaks and Improve Contracting Efficiency with Digitalized Repricing

April 28, 2022

Three college-aged students, a girl and two boys, walking up beautiful concrete staircase wearing casual clothing

Need to Boost Enrollments? Achieve Applicant Loyalty with Personalized Journey Mapping

April 22, 2022

Warehouse image full of stacks of light brown sheet lumber

Do More with Less: Materials Manufacturers Face New Challenges Amid Covid-Boosted Demand and Constrained Supply Chains

April 21, 2022

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Creating a Quantifiable Business Case to Justify a CRM Transformation

March 9, 2022

Financial institution roman infrastructure

The Agile Era of Digital Transformation: Capitalizing on Innovation While Mitigating Risks in Financial Services

March 2, 2022

A female doctor working on a tablet and sitting with a patient

Designing Breakaway Consumer Experiences: A 2022 Guide

February 21, 2022

A college-age female student holding a book and wearing a backpack

A 2022 View: Educators face tougher competition – and higher student expectations during recruitment

February 17, 2022

a purple silhouette of students on a hill throwing their graduation caps into the air

An Educator’s Guide to Journey Mapping in 2022

December 15, 2021

an industrial drill nozzle making contact with metal

Is It Possible to “Overdo” Quality?

August 12, 2021

a blue ocean with an orange sunset behind it

Rethinking the Patient Experience Could Usher in a New Tomorrow for Healthcare

July 27, 2021

two older men standing on a rooftop looking down at a city

Catering to Guest Preferences in the Everchanging Hotel Sector

March 31, 2021

A view of the open ocean and sunset sky form the bow of a ship

How The Travel Industry Will Recover in a Post-Pandemic World

November 16, 2020

a close-up of a pile of black rubber car tires

Quality: The Key to Long Term Success

October 16, 2020

a scuba diver swims with a dense school of fish in the ocean

The DeepQuest Solution: Small Travel Operators Secure Market Share

February 25, 2020

a marina harbor in a purple and orange sunset

QMS and Salesforce: A Better, Faster Path to Compliance

January 8, 2020

a dark blue background with electric blue curved lines

AI: How It’s Powering Manufacturing

November 14, 2019


View All
Women sitting at a desk working on a laptop and hard copy papers

Episode 26: Level Up Your Salesforce Financial Services Cloud Implementation

April 11, 2023

Health Cloud Builds A New Patient Experience

Episode 32: Health Cloud Builds A New Patient Experience

July 20, 2021

The State of Travel Today

Episode 13: The State of Travel Today

October 30, 2020

What is an "Experience-Centric" Transformation?

May 25, 2023

Lecture hall with students looking at computers

Salesforce Reimagines Education Cloud

May 15, 2023

Empty chairs in a lecture hall

The Education Sector Has a Short-Staffing Problem

April 11, 2023

Children smiling and playing outside

Why Nonprofits Need to Embrace Resilience in 2023

February 20, 2023

Two people shaking hands

Solution Spotlight: Salesforce Health Cloud

February 8, 2023

Woman looking down at her tablet while on a call.

Why Choose a Modular CRM? Ask Salesforce

November 16, 2022

4 Signs Your Organization Needs a New CRM

October 5, 2021

Can Prioritizing Quality Backfire?

August 2, 2021

Combating the Enrollment Decline in Higher Education

July 12, 2021

The Travel Industry’s Staffing Predicament

July 7, 2021

Data-Enabled Segmentation in the RV Sector

June 2, 2021

A Growing Demand for Luxurious Domestic Excursions

May 7, 2021

Personalized Guest Communication in the Hotel Sector

April 5, 2021

What Agility and Resiliency Mean To Your Business

February 18, 2021

Accelerated Underwriting

January 18, 2021

Managing Digital Change in Manufacturing

November 12, 2020

What Will Travel Look Like in a Post-COVID World?

September 30, 2020

How To Re-Open Safely Part 2

July 28, 2020

How To Re-Open Safely Part 1

July 15, 2020

E-Commerce Shines During The Pandemic

June 16, 2020

The Future Of Travel In A Post-Pandemic World

June 10, 2020

Artificial Intelligence And Global Events

March 5, 2020

4 Reasons Digital Transformation Fails

January 22, 2020


View All
Deposit Account Opening (DAO) Built for Salesforce

Deposit Account Opening (DAO) Built for Salesforce

May 24, 2023

Prepare for CMS-0057 Compliance with Salesforce

Prepare for CMS-0057 Compliance with Salesforce

May 18, 2023

Migrate to Google Analytics 4 with Gerent Experience

Migrate to Google Analytics 4 with Gerent Experience

April 6, 2023

Bid Boss Accelerator

Bid Boss Accelerator

March 17, 2023

Unpacking Manufacturing Priorities for 2023

Unpacking Manufacturing Priorities for 2023

March 13, 2023

Circle and bar charts

The Omnichannel Imperative

November 26, 2022


Ensuring Positive Policy Holder Experiences

November 25, 2022

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