Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With Salesforce

Transformation @ Work

Episode 1: Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With Salesforce

Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With SalesforceTransformation at Work podcast backgroundtransformation at work icons on dark grey

Transformation @ Work

Episode 1: Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With Salesforce

Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With SalesforceTransformation at Work podcast background

Transformation @ Work

Episode 1: Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With Salesforce

Anandhi Narayanan

Anandhi Narayanan

Senior Vice President of Strategy and Business Transformation in Manufacturing, Gerent

Anandhi brings over 17 years of experience in manufacturing, not just with technology, but with the people and processes that can lead to meaningful change. During her tenure in IT, she led digital transformations for finance, supply chain, operations and sales operations. For the past 4 years as a consultant, she has directed cross-cloud implementations, driving strategy and thought leadership for supply chain organizations across the Salesforce ecosystem.

Hyperautomation is one of the biggest talking points in manufacturing — but often when we talk about it, we have a fairly limited scope of what it can mean. We might consider how to bring hyperautomation to the shop floor through robotics and machine learning, or discuss new ways to automate assembly. However, we all too  often overlook more immediately pragmatic opportunities to streamline processes and workflows in the back office.

In this episode of Transformation @ Work, we explore how to bring hyperautomation to the back office and empower manufacturers to unlock employees’ full potential and get them back to doing the jobs they’re passionate about.


Hyperautomation is one of the biggest talking points in manufacturing — but often when we talk about it, we have a fairly limited scope of what it can mean. We might consider how to bring hyperautomation to the shop floor through robotics and machine learning, or discuss new ways to automate assembly. However, we all too  often overlook more immediately pragmatic opportunities to streamline processes and workflows in the back office.

In this episode of Transformation @ Work, we explore how to bring hyperautomation to the back office and empower manufacturers to unlock employees’ full potential and get them back to doing the jobs they’re passionate about.


Key Ideas:

01:51 - How does hyperautomation relate to back office processes?

04:23 - Identifying unnecessary workflows and opportunities for automation through Salesforce

07:58 - Specific challenges faced by Manufacturers that can be addressed through Salesforce automation

09:45 - Case study: How supply chain disruption impacted pricing agreements, and how digitalization can help businesses regain control of profitability

16:16 - How digital transformation and automation drives value back to the business

19:29 - Tips on developing a digitalization plan with your team while keeping adoption in mind

21:33 - Deciding when to unplug: When is your team ready to fully make the switch to Salesforce?

30:07 - Common stumbling blocks in digital transformation, and how teams can avoid them

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