Keep Students On-Track for Success: How Digitalization Can Deepen Relationships

Transformation @ Work

Episode 2: Keep Students On-Track for Success: How Digitalization Can Deepen Relationships

Keep Students On-Track for Success: How Digitalization Can Deepen RelationshipsTransformation at Work podcast backgroundtransformation at work icons on dark grey

Transformation @ Work

Episode 2: Keep Students On-Track for Success: How Digitalization Can Deepen Relationships

Keep Students On-Track for Success: How Digitalization Can Deepen RelationshipsTransformation at Work podcast background

Transformation @ Work

Episode 2: Keep Students On-Track for Success: How Digitalization Can Deepen Relationships

April Bollwage

April Bollwage

Education Practice Lead, Gerent

April brings over 20 years of education experience in both the private and non-profit sectors to her role at Gerent. She’s designed processes to support over 60 domestic learning centers and 650 colleges and universities, and has seen firsthand the way organizations can use digital transformation to ensure student success.

An institution's job is to keep students on-track to academic success. But the reality is, there are plenty of factors — from mental health degradations, to overworking, poor program fit, and more — that can cause learners to stumble along the way. How can administrators proactively address these pitfalls, and keep students moving forward?

Digitalized journey mapping might just provide an answer. In this episode of Transformation @ Work, we look at how having a detailed journey map and easy access to student data can help institutions eliminate potential hurdles before they appear.


An institution's job is to keep students on-track to academic success. But the reality is, there are plenty of factors — from mental health degradations, to overworking, poor program fit, and more — that can cause learners to stumble along the way. How can administrators proactively address these pitfalls, and keep students moving forward?

Digitalized journey mapping might just provide an answer. In this episode of Transformation @ Work, we look at how having a detailed journey map and easy access to student data can help institutions eliminate potential hurdles before they appear.

Key Ideas: 

02:32 - Specific factors that can lead to students falling off-track: What administrators should be on the lookout for

06:08 - What sources of data should administrators be studying to spot potential student issues before they happen?

10:26 - The importance of making student data readily available and accessible to employees

15:03 - How administrators can use centralized data to deepen relationships with students

20:09 - The employee experience: Helping administrators do their best work by eliminating administrative hurdles

23:16 - Digital transformation in action: How are administrators leveraging Salesforce to improve the student experience and help them succeed?

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