When Business Culture Blocks Change: How Leaders Can Make Digitalization Happen

Transformation @ Work

Episode 3: When Business Culture Blocks Change: How Leaders Can Make Digitalization Happen

When Business Culture Blocks Change: How Leaders Can Make Digitalization HappenTransformation at Work podcast backgroundtransformation at work icons on dark grey

Transformation @ Work

Episode 3: When Business Culture Blocks Change: How Leaders Can Make Digitalization Happen

When Business Culture Blocks Change: How Leaders Can Make Digitalization HappenTransformation at Work podcast background

Transformation @ Work

Episode 3: When Business Culture Blocks Change: How Leaders Can Make Digitalization Happen

Angela Colsten

Angela Colsten

Senior Director, Financial Services, Gerent

Angela has been in the Salesforce ecosystem for close to 18 years, and has extensive experience with how teams react to digital transformation efforts – the good, the bad, and the ugly. She has a passion for building teams and solutions that move the needle on digitalization, and empowering leaders to transform their company cultures for the better.

One of the biggest challenges team leaders face when advocating for digital transformation isn’t the technology itself, or even regulatory issues — it’s making digitalization seem like a viable option. This is especially true in Financial Services, where regulation, legacy hardware, and interwoven processes create cultures that are resistant, or even outright hostile, to change.

On this episode of Transformation @ Work, we discuss what happens when business culture blocks digital transformation and how team leaders can address concerns, overcome resistance, and move the needle on their innovation efforts.


One of the biggest challenges team leaders face when advocating for digital transformation isn’t the technology itself, or even regulatory issues — it’s making digitalization seem like a viable option. This is especially true in Financial Services, where regulation, legacy hardware, and interwoven processes create cultures that are resistant, or even outright hostile, to change.

On this episode of Transformation @ Work, we discuss what happens when business culture blocks digital transformation and how team leaders can address concerns, overcome resistance, and move the needle on their innovation efforts.


Key Ideas:

02:25 - Common objections to digital transformation

04:05 - How leaders can proactively address those objections before proposing digitalization to their team

07:13 - The role of system integrators and technology partners in digital transformation

08:38 - How team leaders can best utilize their technology partners to help change the company culture

11:49 - Bringing the C-suite onboard: How to work with executives to make digitalization a reality

14:05 - Respecting employee investment while encouraging digital solution adoption

16:52 - How does the process change when an organization has shot down transformation efforts in the past?

18:49 - The role a qualified technology partner such as Gerent might have in driving excitement for a digital solution among hesitant employees

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