There are many Managed Services Providers (MSPs) on the market, each with different models of how they provide support. When making a decision to purchase an MSP, there are important factors to consider when choosing the most economic and efficient service to maximize your company’s ROI.
Traditionally, Managed Services was associated with IT – outsourcing your IT department for data protection, security monitoring and other break/fix activities that took more sophisticated skills and knowledge then the average bear. The ongoing threat of a data-breach and system invaders like ransomware is well-documented and has been especially true in 2020 concerning some of the best-known companies in the world: Microsoft, Instagram, TikTok and Advanced Info Service (AIS). Some of these breaches involved the theft or use of Personally Identifiable Information (PII) such as names, payment information and passwords.
Not all Managed Services practices focus on pure IT however, with the birth and adoption of Customer Resource Management tools (CRMs) like Salesforce. Your company may not be as large as Microsoft, but the safety of your data, system upkeep and vital functionality is just as important to your customers and business success.
Salesforce is the number one ranked CRM (for 7 years in a row) and more and more companies are making the switch from Excel sheets (no offence Excel!) to the extensive Salesforce.com platform. Gerent Managed Services specializes in maintaining Salesforce best practices and leading industry methods for data integrity and hygiene.
The Gerent Managed Services team is specially equipped with a wealth of Salesforce expertise and knowledge to proactively support your Salesforce instance. With several flexible tiers of service to best fit your needs - be it administration and security or new functionality to optimize your business processes - you are sure to find the perfect fit for your needs. We work with you as a partner to not only protect and maintain your Salesforce org but also to continuously improve to reach your long-term business goals:
- Weekly touchpoint for regular communication
- Budget reporting
- User adoption and train the trainer
- Ongoing consultation and system optimization…and more!
Reach out to us today and let us set up a Managed Services package for you!
Henriquez, M. (2020, December 3). The top 10 data breaches of 2020. Retrieved from securitymanagement.com: https://www.securitymagazine.com/articles/94076-the-top-10-data-breaches-of-2020
Morley, L. (n.d.). Understanding Managed Services and Its Benefits to Business. Retrieved from techvera.com: https://techvera.com/understanding-managed-services-and-its-benefits-to-business/
salesforce.com. (n.d.). Bring your CRM to the future. Retrieved from salesforce.com: https://www.salesforce.com/crm/