When asked how our managed services differ from the average support team, Gerent provides a simple answer: proactivity.
While conventional, case-based support departments might offer assistance for immediate technical problems, Gerent’s Managed Services practice is engaged with your company as a partner. We believe that the best approach to challenges is to see them coming. How do we accomplish that when we aren’t there in the boardroom with you?
With Managed Services, It’s simpler than you may think:
- We set up regular weekly touchpoints to discuss your organization’s issues, optimization, future plans, and business goals. We don’t leave without action items!
- Through collaboration, we identify growth potential — from extending user adoption to implementing new efficiency tools.
- We handle “the little things” like new user security, correct record visibility, page layout, field changes, and more.
- We share our wealth of shared knowledge on products like Sales Cloud, Service Cloud, Community/Experience Cloud, CPQ, Field, Service Lightning and more.
That said, our capacity for assistance isn’t limited to the points in this list.
Is your organization looking to hire 20 new sales people by Q3, but concerned about maintaining territories? Want to go global but don’t have multilingual currency set up? We can help you maximize your Salesforce organization’s potential to reach both those goals.
Gerent Managed Service supports your company — now and into the future. In addition to our Salesforce Community case queue for immediate issues, our Jira instance allows us to collaborate on your business trajectory and development to tackle larger-scale growth.
To add another layer of personalization, every Gerent Managed Services client receives a designated Managed Services aide. When you work with us, you will always know who to reach out to when a concern, question, or idea arises.
Ready to start with Gerent Managed Services, or just have some questions? Reach out to Gerent today to learn more about our offerings!